Director - Process Improvement

Roanoke, VA, US, 24014

Job Summary

Step up and lead with a regional leader. Advance your career with an award-winning organization that excels in helping our communities stay healthy and our region grow stronger. Make the most of your management talents at Carilion Clinic, an award-winning healthcare network that includes seven hospitals, multi-specialty physician practices, and affiliations with prestigious academic medical institutions.
Provide Process Improvement department leadership to facilitate the implementation of pertinent process improvement (PI) methods and project management (PM) at an organizational, department, process and individual level. Manage all aspects of department’s PI and PM projects in support of organizational strategic goals. Provide expertise and facilitate development of standardized approaches to creating process improvement plans, defining appropriate aims and measures, analyzing and interpreting data, managing change and facilitating improvement teams. Supports the development and implementation of new ways to improve the delivery of health care. Leads individual projects on an as needed basis.
Identifies trends and process variations as part of developing a continuous improvement monitoring system. across the organization. Standardizes process improvement methodologies for completing PI projects. Actively monitors project risks to identify potential problems and proactively identifies solutions to support project deliverables. 

Serves as supervisor and coach to Process Improvement staff.  Leads team and conducts meetings of assigned staff. Frequent, extensive written and oral communication with Carilion management, project team members, other Carilion vendors.  Works in a normal office environment and is responsible for travel to Carilion facilities in southwest Virginia, meetings and vendor sites, as needed.


Supports the Culture of Excellence and actively practices the Carilion Clinic’s Mission, Values, and Guiding Principles.
Based in Roanoke Virginia, we offer compassionate care, medical education and research, and neighborhood outreach programs. Join and guide a team of caring individuals who embrace and reflect our values‐commUNITY, courage, commitment, compassion, and curiosity‐in all that we do. And realize the advantages of professional stability, strong technological resources, and true advancement potential.

Minimum Qualifications

Education:  Bachelor’s degree in industrial engineering, business, management engineering or related field required. Master’s degree preferred.


Experience:  Minimum of five (5) years of progressive experience in healthcare process improvement and/or project management and two (2) years in a leadership position.


License/Certification: Certified Lean Six Sigma Black Belt (CLSSBB), Project Management Institute (PMI) project management certification, Professional Engineer (PE) license, or other professional certification in a related field highly desirable.  Must be licensed to legally operate a motor vehicle in Virginia or otherwise have the ability to move independently among Carilion sites.


Other Minimum Qualifications:  Proficiency in Microsoft Office suite (preferred) or similar software. Must possess strong written and verbal communication skills. Demonstrated leadership, team building and problem solving skills.  Excellent working knowledge of  process improvement and project management tools.  Ability to travel to necessary off-site work location required.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 87313 
Employment Status: Full time 
Location: CRMH - Carilion Roanoke Memorial Hospital 
Shift: Day 
Shift Details: 24/7 accountability with some early morning or evenings required
Recruiter: DANA E JOHNSON 
Recruiter Phone:  
Recruiter Email: dejohnson@carilionclinic.org

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

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