Field Services Technician I - Regional Coverage

Roanoke, VA, US, 24016

Job Summary

Field Services Tech - Regional Coverage


Be at your best with an organization that equips you to do so.  Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.


Installs and supports both voice and data peripheral technologies, including but not limited to PCs, laptops, printers, mobile phones, tablets (including other wireless handheld devices) and telephones.  Provides on-site and remote equipment troubleshooting and repair for all technologies to ensure operational effectiveness of the organization.  Assists vendor and other technology teams with the initial troubleshooting of connectivity and hardware/software related issues.  Aids with onsite and remote observations of technology issues in efforts of helping provide client issue resolution. This is a field Service Technician for the Field Service Regional Team. Works out of 5568 Airport Road location. Will participate in On-call Rotation for East and West Region. Position will require travel within Carilion service area. Position will help cover over assigned areas as needed. Position will help cover larger projects as needed. Position may not have an assigned route. Must be at times willing to drive to remote locations such as Rocky Mount Va, Lexington Va, New River Va, Giles Va or even Tazewell Va if needed.


Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications

Education: Associates Degree in a related field or equivalent work experience.

Experience: Minimum two years’ experience in computer electronics, PC and/or telephony support.

Experience in microcomputers and supporting desktop hardware/software required.

Licensure, certification, and/or registration: Valid Virginia drivers' license and dependable transportation.


CompTIA A+

Dell Hardware Certification (WPD)


Additionally, any one of the following are preferred, but not required:


Avaya ACA / Avaya ACIS

CompTIA Network+

Comp TIA Project +


Microsoft MCP

Microsoft Specialist Windows 7, Windows 10

Microsoft MCSA Windows 7, MCSA Windows 8

HP Sales Certified – Imaging and Printing Fundamentals along with certifications for individual current Enterprise Models on the Carilion Printer Fleet

Other Minimum Qualifications: Good organizational skills, analytical, dependable, detail oriented, interpersonal skills, and understanding of the English language (both written and oral).  Must have excellent problem solving skills, and be customer service oriented.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.



Requisition Number: 29073 
Employment Status: Full time 
Location: Technology Services Group 
Shift: Day/Evening 
Shift Details: Primary Mon-Fri 8-5PM w/Oncall Rotation during Night/Weekends
Recruiter Phone: 540-983-4070 
Recruiter Email: cdfitzgerald@carilionclinic.org

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

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