Health Record Specialist I

Roanoke, VA, US, 24014

Employment Status:  Full time
Shift:  Day
Facility:  CRMH - Carilion Roanoke Memorial Hospital
Requisition Number:  137496

Job Summary

Performs advanced customer service functions that may include: releasing confidential medical information per regulatory and HIPAA requirements, chart tracking in the hybrid environment, customer service to patients and physicians, utilizes multiple source computer systems and responsible for prepping records to send to Document Imaging vendor.  

  • Greets, assists customers and provides reception coverage.  Validates and processes patient/clinical requests according to Release of Information Protocol, HIPAA Guidelines and regulatory requirements. Assists clinicians with EMR.
  • Retrieves, sorts, and distributes mail. Mails out information as appropriate to patients, physicians and other facilities.
  • Coordinates supply inventory and prepares order requisitions and sends in for fulfillment.
  • Preps medical and financial records to send to Document Imaging vendor.
  • Accesses multiple computer applications and performs data entry in hospital computer system.
  • Collaborates with the Supervisor/Manager to resolve concerns and troubleshoot issues; performs other duties as required to meet departmental objectives to include meeting quality and production standards, providing weekend coverage, attending educational activities in compliance with Carilion and HIM policies, and cross-training in other functions of the department as required.  

Minimum Qualifications

Education: High School education required; Additional courses in medical terminology and. working knowledge of basic computer functions. Associate degree preferred.

Experience: One to two years previous medical record or medical office experience preferred. PC, Windows, and keyboard proficiency required. Previous office experience and customer service skills required.

Other: Good communicator, well organized, detail oriented, and good navigational skills between multiple computer systems. Must have excellent oral communication skills and be able to greet customers in a professional manner. Ability to work well with others in a team environment Ability to multitask in a fast paced office environment. Ability to accept/give constructive feedback.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.


Requisition Number: 137496 
Employment Status: Full time 
Location: CRMH - Carilion Roanoke Memorial Hospital 
Shift: Day 
Shift Details: Thursday-Monday 8:30 am- 5 pm
Recruiter Phone:  
Recruiter Email:
For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Carilion Total Rewards

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Work Arrangements/Schedules
  • Remote Work Options
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Virgin Pulse
  • Discounts on childcare
  • Continued education and training

Find more about Carilion Clinic’s benefits by vising our Total Rewards Page.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

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