Technology Services Supervisor

Roanoke, VA, US, 24016

Job Summary

Be at your best with an organization that equips you to do so‐a designated Great Place to Work whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.

The Technology Services Group Supervisor supervises, coordinates, monitors and assist with daily activities of staff, and is responsible for defining and implementing processes to both grow and improve services provided by staff.  In addition, The Technology Services Group Supervisor schedules, troubleshoots, resolves, and documents processes related to responsibility area, guides and drives the development and activities of an organized team, serves as a subject matter expert, interfaces directly with customers and resolves customer concerns within a team to meet or exceed customer service requirements, develops and provides staff training, and promotes team building & programs for attaining quality service, satisfaction and service goals.

The Technology Services Group Supervisor is responsible for the direct supervision of employees operating in a 7 x 24 “mission critical team". Assigns task and produces work schedules and assist in the hiring and evaluation process, and must possess advanced skills and knowledge of total computer operations and/or client service environment. The Technology Services Group Supervisor communicates frequently with staff of client departments, and TSG on service requests, downtime notification, or problem resolution, and deals with vendor service personnel as required.

Based in Roanoke, Virginia, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications



Associates degree or 5 years IT experience required


Minimum of five years leadership experience in information technology, technical services, or healthcare.  Experience with technical project management, software and hardware preferred.  Experience with client and vendor management preferred.

Licensure, certification, and/or registration:       

Valid Virginia drivers' license required.  Vendor and/or industry certifications/proficiencies as determined by management.  ITIL V3 Foundation Certification preferred.  PMP desired.

Other Minimum Qualifications:

Intermediate level P/C skills in word processing and spreadsheet.  Good interpersonal skills. Demonstrated verbal and written communication skills and proficient computer system knowledge.  Well organized and detail oriented.

  • Works irregular and weekend work hours, with occasional overnight travel as needed.
  • Participates in an on-call rotation to meet business needs.
  • Intermediate word processing, spreadsheet, project management and PC software skills required.
  • Demonstrates exceptional organizational skills.
  • Practices reflective listening skills.
  • Uses negotiating skills to resolve conflict and build cooperation.
  • Completes multiple assignments within a given timeframe including assignments delegated to others.
  • Develops meeting agendas, facilitates meetings, and records minutes as needed.
  • Provides and ensures timely resolution to customer issues.
  • Plans and works with others on joint projects, and coordinates with others to achieve team objectives.
  • Oversees or leads complex projects or sub-projects.
  • Provides leadership for team members.
  • Adheres to privacy and confidentiality guidelines.
  • Demonstrates accountability for self-development by providing input into personal annual skills

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.



Requisition Number: 7661 
Employment Status: Full time 
Shift: Day 
Shift Details: Monday - Friday, 8am - 5pm, other hours as needed
Recruiter: ROBERT J WAY 
Recruiter Phone: 540-983-4070 
Recruiter Email: 


As a not-for-profit organization, we pride ourselves on investing in our employees and the communities we serve. 

Our employees strive to provide quality care in serving over 1 million residents in Virginia while living and growing their careers in the country's most livable cities and towns. 

Headquartered in Roanoke, Va., Carilion Clinic is a robust system of small and large award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Posting Notes:

Nearest Major Market: Roanoke

Job Segment: Neurology, Manager, Medical, Orthopedic, Pediatric, Healthcare, Management

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