Patient Benefits Counselor - Ortho

Roanoke, VA, US, 24014

Job Summary

Assists patient with understanding medical insurance benefits and patient financial responsibility for medical care. Collects required co-pays or prepayments and posts to appropriate guarantor account. Counsels and assists the patient in making application for appropriate type of financial assistance if needed. Provides excellent service to patients/customers; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to patient and customer requests/needs.  Possess the ability to multi task and handle stressful or difficult situations with professionalism.  Initiate resolution of escalated customer concerns related to the entire spectrum of the revenue cycle and implement appropriate actions to obtain accurate reimbursement.  Maintaining a professional and courteous manner at all times displaying empathy and adhering to Carilion Clinic policies.  Supports Carilion’s hallmarks of service excellence and quality for all job responsibilities. Promotes Carilion's culture of service excellence and quality by implementing and accepting accountability of the service standards.


Be at your best with an organization that equips you to do so.  Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.


Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications

Education: High school diploma or equivalent required.  Associate Degree or Bachelor Degree preferred.  Course work in Medical Terminology, ICD,  CPT and HCPCS Code knowledge required at time of hire or complete course within 3 months of hire.

Experience: Minimum of two years medical office and/or hospital registration experience  required.  .  Demonstrated knowledge and understanding of insurance practices and requirements.  Knowledge of medical terminology.  Demonstrated knowledge and understanding of ICD,  CPT and HCPCS coding methodology preferred.

Licensure/Certifications/Registration: None

Other Minimum Qualifications:

Customer driven.

Demonstrates excellent communication and interpersonal skills with all clinical staff, patients and visitors.

Demonstrates the ability to communicate in a professional manner during stressful and sensitive situations and possess strong negotiation skills.

Computer literate.  Able to navigate in web-based and Microsoft office formats.  Strong grammar, spelling and punctuation skills required.

Effective problem solving skills and ability to interpret and make decision based on established guidelines.

Demonstrates a positive demeanor, good verbal and written communication skills, and a professional appearance and approach.

Knowledge of medical terminology, office procedures and equipment.

Posses the ability to multi task and handle stressful or difficult situations with professionalism. 

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 64057 
Employment Status: Full time 
Location: Institute for Orthopaedics and Neurosciences 
Shift: Day 
Shift Details: M-F 8-5
Recruiter: EMILY F ALLEN 
Recruiter Phone:  
Recruiter Email: efallen@carilionclinic.org

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

Job Segment: Counseling, Medical, Neurology, Orthopedic, Clerical, Healthcare, Administrative