Manager, Gift Shops - Carilion New River Valley

How You’ll Help Transform Healthcare:

Oversees retail operations for Carilion New River Valley and Giles Community Hospital Gift Shops, including staff management, scheduling, Point of Sale (POS) systems, purchasing, receiving, daily deposits, and cash flow. Responsible for cultivation a customer-focused environment that enhances the patient and guest experience and community outreach. Collaborates with other Carilion retail areas to support centralized product receiving and distribution. Accountable for financial performance, consistently demonstrating retun on investment by meeting or exceeding revenue and profit projections.
Performs specific job responsibilities:

• Applies key financial concepts and analysis to decision making. Develops and implements actionable work plans with measurable outcomes. Continually assesses and reallocates resources to meet demands.
• Establishes budget that supports Carilion Clinic’s mission and uses financial and quantitative information effectively to manage expenses. Establishes staffing plan to maintain appropriate levels of coverage for hospital, while anticipating changing needs of hospital environment. Monitors and adjusts the budget and implements corrective plans as necessary. Proactively manages cost containment activities. 
• Holds self and team accountable for maintaining the highest possible performance standards. Serves a diverse group of customers (applicants, employees, physicians, colleagues).
• Leads customer service effort by teaming with front line managers for process improvement, educating and providing staff with professional development opportunities and identifying and implementing new customer service approaches.  
• elivers efficient, consistent and timely services. Recognizes and acts on opportunities for growth and improvement to advance Carilion goals. Uses project management principles to accomplish goals, seeks out appropriate resources and proactively anticipates change within the market, industry and healthcare system. Aligns services with the mission and vision of Carilion. Translates Carilion goals into department specific objectives and priorities.
• Creates an environment of continuous performance improvement where productivity and results are monitored and actions for improvement are identified. Has accountability for human resources management and operational management. 
• LEARNING & GROWTH PERSPECTIVE—Inspires enthusiasm and builds support for projects. Attracts, selects, develops and retains qualified employees and is effective in using developmental planning to expand employee skills and abilities. 
• Recruits, hires, orients, delegates to recognizes, coaches, develops, provides performance feedback and effectively manages performance of direct reports. Facilitates the professional growth and development of staff through orientation, continuing education, effective performance appraisals, goals development and reward and recognition programs. Role models customer service behavior and is accountable for staff meeting customer service standards. Builds positive relationships with volunteers who serve in department support roles. Communicates in a timely and appropriate manner.

What We Require:

Education: Bachelor’s degree in business, marketing, or related field required.   

Experience: Minimum 3 years experience in business, marketing or related field required. Retail and/or management experience preferred. Demonstrated customer service skills and knowledge preferred.

Other Minimum Qualifications: Demonstrated leadership, planning, organizational, marketing and budget management skills. Strong verbal, written, and presentation skills. Effective interpersonal, communication and teamwork skills required. Must be able to manage customer service practices, retail operations and understand customer relations as it relates to ROI. Must be able to handle numerous projects and deadlines simultaneously. Computer skills sufficient to meet key objectives of the position.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.