Quality Management Director - Carilion New River Valley Medical Center

Christiansburg, VA, US, 24073

Job Summary

Step up and lead with a regional leader. Advance your career with an award-winning organization that excels in helping our communities stay healthy and our region grow stronger. Make the most of your management talents at Carilion Clinic, an award-winning healthcare network that includes seven hospitals, multi-specialty physician practices, and affiliations with prestigious academic medical institutions.

The Quality Management Director assures that the Clinical Effectiveness corporate functions are carried out on a local level in such a manner as to appropriately support systemness and standardization. The Quality Management Director serves as a member of the hospital’s senior administrative team, participating in the establishment of hospital- and organization-wide goals and objectives, and development of strategic plans for achieving those goals and objectives.  The Director leads &/or participates on organization-wide interdisciplinary teams and committees.


Oversees and directs, with management of respective services, the operations of the hospital’s Quality Management, Utilization Review, Safety, Risk Management, Medical Staff Services, Social Work Services, Infection Control, Employee Health, Chaplaincy and Volunteer Services departments.  Together with local Clinical Effectiveness management team, is responsible for conducting recruitment, hiring, orientation, coaching and disciplinary action in accordance with Carilion Clinic policies.


Twenty-four hour accountability for human resources management, operational management, patient care management and financial management.  Communicates regularly with management and administrative personnel within Carilion organization and with physicians.  Planning and execution is driven by Carilion Clinic strategies, with accountability for achievement of regional and facility goals & objectives.  Performs work duties primarily in a normal office environment.  Frequent travel among Carilion Clinic affiliates is required.

Based in Roanoke Virginia, we offer compassionate care, medical education and research, and neighborhood outreach programs. Join and guide a team of caring individuals who embrace and reflect our values‐commUNITY, courage, commitment, compassion, and curiosity‐in all that we do. And realize the advantages of professional stability, strong technological resources, and true advancement potential.

Minimum Qualifications


EducationBachelor's degree required.  Master’s degree preferred.


Experience: Minimum 5-7 years management/leadership experience in hospital or health services setting, demonstrating increased and/or diversified responsibility for related services.  5 years of clinical experience strongly preferred.


License/ Certification:  Registered Nurse preferred.  


Other Minimum Qualifications: Must satisfactorily complete orientation processes for Carilion Clinic and for Director, Clinical Effectiveness position.  Must display positive leadership skills, interpersonal & oral communication skills, and written communication skills.  Must work well with all members of the hospital team, including employees, managers, administrators and physicians.  Must understand dynamics of, and be able to work effectively within a “matrix” management environment.  Must possess analytic business skills, integrity as a team player; be courteous; have ability to resolve complaints/problems; and display a customer-focused philosophy of service.  Must demonstrate skills in operational and human resources management.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 64793 
Employment Status: Full time 
Location: CNRVMC - Carilion New River Valley Medical Center 
Shift: Day 
Shift Details: 24/7 accountability with some early morning or evenings required
Recruiter: DANA E JOHNSON 
Recruiter Phone: 540-983-4006 
Recruiter Email: dejohnson@carilionclinic.org

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

Nearest Major Market: Blacksburg
Nearest Secondary Market: Virginia

Job Segment: Medical, Neurology, Orthopedic, Manager, Healthcare, Management, Quality