Admin Office Supervisor - Ortho

Job Summary

Communicates, organizes, prioritizes, leads, facilitates, coaches and problem-solves with other members of Carilion’s management and patient care teams to ensure cost effective, age appropriate, quality patient care services which enhance customer satisfaction.
 

• General and Advanced Secretarial and Support Staff Duties as Assigned.
• Must be knowledgeable in the standards, laws and regulations mandated by the state, the Joint Commission, Centers for Medicare and Medicaid Services (CMS) and other accrediting agencies specific to the operation for the specialty area.
•  Promotes Carilion Clinic’s Culture of Excellence and quality service through team work, respectful communication, maintenance of a professional environment, partnership with those we serve and anticipation of patient/customer needs.
• Provides direct supervision of administration assistants and secretaries.
• Is actively involved in hiring, firing, performance appraisals, coaching and corrective action of staff .
• Effectively leads conflict resolution process. Identifies and resolves customer service issues to ensure the mission, vision and guiding principles of Carilion Clinic.
• Provides support and coverage weekly and when needed as other staffing options are exhausted.
• Communicates regularly with staff and manager.
• Assists with and/or prepares work schedules for department or work group. Insures adequate coverage, equitable treatment of staff and controls work hours. Only refers unusual or potentially broad situations to manager.
• Demonstrates effective team building and leadership skills. Provides daily operational management of service components. Establishes day to day priorities and directs staff task assignments. Facilitates teams in problem solving processes.
• Monitors and evaluates customer/patient satisfaction with services. Collaboratively develops and implements programs to continuously enhance customer satisfaction within the service in conjunction with the manager.
• Maintains productive, collaborative relationships with physicians, managers, service line, and other care delivery sites system-wide and pre-hospital providers.

Minimum Qualifications

Education: Bachelor’s degree preferred.

Experience: Minimum of 3 years of supervisory or leadership experience.

Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills required. PC skills sufficient to complete job responsibilities.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.