Administrative Coordinator - Care Management - Weekends

Roanoke, VA, US, 24014

Job Summary


The Central Resource Center, reporting to Care Management serves both Roanoke Memorial Hospital and the community hospitals with non-clinical tasks that support discharge planning, length of stay/throughput. These non-clinical tasks also include regulatory tasks that are federally mandated such as the Medicare Important Message letter delivery and the UAI long term care Medicaid approval process. Post-Acute Referral Center to the entire hospital (sending, receiving and following up with referrals) for transition of care for our patients. Delivery of in person letters to patients (Medicare Important Rights, IP to observation and Code 44). Remote assistance for outlying facilities (Franklin, Giles, Stonewall and Tazewell).


The Administrative Coordinator provides administrative, scheduling, and customer service support to the Department, administrative staff, QM and clinical staff, to assure quality, efficient and cost effective services.


The job duties of the Administrative Coordinator include, but are not limited to, the following:


  • Serves as a resource for the Care Management department and Central Resource Center. Provides direction, answers questions and resolves concerns, making appropriate recommendations for resources and contacts as needed.
  • Maintains databases and files, and effectively communicates with Senior Director, management team, Educators, and QM.
  • Participates in project management activities as assigned, including provision of clerical duties or higher level involvement such as coordination of processes or events. May coordinate meeting rooms, catering, information, invitations, and appointments for events.
  • Provides technical support. Utilizes computer skills to create and maintain databases, spreadsheet files, PowerPoint presentations, QM data, and graphs, ensuring accuracy, production and distribution. Collaborates with the data analyst on specialized projects to meet project deadlines.
  • Composes and/or types correspondence. Provides support for production of a variety of written materials including agendas, minutes, and reports. Prepares monthly reports and assists in maintenance of physician contracts. Keeps files and reports in a confidential manner.
  • Possess excellent customer service and communication skills to work in a highly dynamic environment.


Minimum Qualifications

Education: Associate degree or equivalent combination of education and experience required.


Experience: Two years experience in data collection and analysis and/or advanced secretarial support required. Experience in emergency services or physician practice setting preferred.


Other Minimum Qualifications: Advanced computer skills with knowledge of a variety of software programs, including Microsoft word, Excel, Access, word processing, spreadsheets and presentation or database software.  Excellent communications and organizational skills required

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 51683 
Employment Status: Full time 
Location: CRMH - Carilion Roanoke Memorial Hospital 
Shift: Weekends Only 
Shift Details: Weekends; Friday-Monday coverage; 4-10 hour shifts, 8 am - 6:30 pm
Recruiter: DANA E JOHNSON 
Recruiter Phone: 540-983-4006 
Recruiter Email: dejohnson@carilionclinic.org

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.