Application Analyst IV Epic HB Resolute

Roanoke, VA, US, 24016

Job Summary

Serves as a resource for applications/systems support. Assists with implementation of new applications. Develops supporting documentation. Assumes a mentor role in the department and leads initiatives. This position will have contact with both external and internal customers and is expected to work in a professional manner. The duties performed by this position may have an organization wide effect and allow access to confidential information related to both patients and staff. Incumbents of this position will be required to make timely, effective decisions using independent judgment and discretion within the appropriate guidelines defined by leadership. Must be able to work in a matrixed environment and understand Bimodal work principles. Works in office environment with frequent use of workstations and personal computers.

Duties and Responsibilities may include but not limited:

  • Conducts analysis of application design including but not limited to planning implementations and maximizing application benefits. Develops and maintains a comprehensive working knowledge of assigned applications and related development and maintenance tools. Assists with resolution of the most complex issues, tracks issues and provides updates to peers, leadership and clients.
  • Works with architecture and solutioning resources to define Carilion’s architectural roadmap for applications, and to ensure that applications and solutions are maximizing the technologies that constitute those solutions.
  • Serves as a champion for both ITIL and Agile processes to help improve the overall operations of the department.
  • Independently manages assigned projects and meets deadlines.
  • Adheres to departmental policies and procedures.
  • Independently plans and conducts requirements gathering. Coordinates, plans and conducts detailed design sessions through advanced knowledge of client/business needs and application functionality.


Minimum Qualifications

Education: High school diploma or equivalent required. Associates/Bachelor’s degree in computer science, information systems, healthcare, business or equivalent experience required.  

Experience: Minimum eight years of related experience 

Licensure, certification, and/or registration:

Valid Virginia drivers' license required. Vendor and/or industry certifications/proficiencies as determined by management.


  • Must be a self-initiated team player that can work under little supervision, with strong organizational, problem-solving and analytical skills.
  • Must be able to work both independently and in a team setting and serve as a mentor to others in the department.
  • Must facilitate a positive and collaborative work environment.
  • Must be flexible and capable of prioritizing multiple projects and meeting deadlines.
  • Effective communication skills (oral, written and presentation).
  • Primary business hours Monday-Friday including some weekends, holidays.
  • Will require after-hours on-call coverage
  • Occasional travel required. 


Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 91476 
Employment Status: Full time 
Location: Technology Services Group 
Shift: Day 
Shift Details: 8am-5pm Nights and weekends as needed with call
Recruiter Phone:  
Recruiter Email:
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

Job Segment: Neurology, Orthopedic, EMR, Information Systems, Developer, Healthcare, Technology