Business Analyst- Clinical Informatics

Roanoke, VA, US, 24016

Job Summary

The Clinical Informatics based Business Analyst has organization-wide responsibility for workflow processes impacted by Clinical Technology across disciplines/clinical departments. Will lead / participate in implementing large clinical process change.

Performs specific job responsibilities:

  • Participates and collaborates with the project manager on clinical technology project teams to document and analyze current state workflows including policies/procedures impacted.    
  • Collaborates with clinical stakeholders and TSG analysts to develop transformative workflows that will have an impact on patient care as well as the overall patient experience.
  • Works with clinical stakeholders to identify opportunities to optimize workflows through the use of technology to support strong evidence based clinical practice.  Collaborates with TSG analyst to develop a detailed plan to deliver the needed solution after approval and project scope are defined and scheduled with resources.  The CIS will also review enhancement/optimization requests to assess the impact on workflow at all Carilion sites and ensure it aligns with the overall organizational strategy and goals where appropriate.
  • Collaborate with the HR Education team to ensure educational content reflects agreed up workflows as well as technology functional training requirements for all projects or optimization requests.  
  • Participate on assigned Carilion Clinic committees as an active member in order to identify and provide support to clinical end users with optimization requests and reporting/analytics needs.
  • Maintains an advanced and comprehensive knowledge of assigned clinical  area, demonstrated by an understanding and use of the general principals, theories, and practices pertinent to the work specialty Applies an understanding of lean and quality improvement (DMAIC) principles to workflow assessments including the integration of data into the overall plan.
  • Demonstrates verbal and written competence in presenting information, ideas, concepts, and instructions clearly. Practices reflective listening skills. Uses persuasion and negotiation skills to build consensus and cooperation
  • Demonstrates accountability for self-development by supplying input into personal annual skills assessment and development plan. Completes annual professional development and required in-service education plans.
  • Adheres to the application change management process to include prompt reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.
  • Participates in interdisciplinary and process improvement teams to identify potential uses of the information systems and potential improvements in current use of systems.
  • Demonstrates understanding of the basic ITIL framework.

Be at your best with an organization that equips you to do so.  Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.


Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications


Bachelor’s degree in computer science, information systems, health care business  or eight (8) years equivalent experience required.  Master’s degree preferred.



Minimum:  6+ years of relevant experience required.

Minimum:  3-5 years working with Epic EMR in application design and support role.  

Preferred:  Healthcare Information Technology and Industry knowledge. Epic Certifications.

Experience managing technical service delivery relationships.  Experience translating business needs into designs and specifications including detailed workflow process in the overall process redesign initiative.  Experience leading/ coordinating  small scale projects, testing and quality control.  Experience supporting application users and they interact with EMR while providing care. Experience Proficient with Microsoft Office applications such as Office, Project, Visio, SharePoint.


certification, and/or


Maintain application vendor certifications as needed. Valid VA driver’s license. Preferred certifications:  ITIL V5, Project Management/ SCRUM & Agile and or   Lean Six Sigma 


Other Minimum


Must be a self-motivated team player that can work under little supervison, with strong organizational and analytical skills. Must be able to work both independently and in a team setting and serve as a mentor to others in the department.  Must be capable of prioritizing multiple projects and meeting deadlines. Must demonstrate knowledge and competency in the following areas: satisfactory completion of orientation; positive interpersonal and communication skills; critical analysis skills; ability to resolve complaints/problems; customer-focused philosophy of service delivery; meeting facilitation; conflict resolution; demonstrate ability to use technology and appropriate software to support daily activities; maintain clinical competency by meeting ongoing clinical hour requirements in current department as defined by leadership. Must be able to obtain designated product proficiency. Demonstrated understanding of quality improvement principles (Lean, Six Sigma, DMAIC etc.). Flexible scheduling and travel required.
Strong listening skills, verbal and written communication skills. Negotiation skills to resolve conflict and build cooperation and influence change adoption . 

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.



Requisition Number: 57460 
Employment Status: Full time 
Location: Technology Services Group 
Shift: Day 
Shift Details: occasional weekend and after hours
Recruiter Email: cdfitzgerald@carilionclinic.org

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

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