Business Analyst- Clinical Informatics

Roanoke, VA, US, 24016

Employment Status:  Full time
Shift:  Day
Facility:  Technology Services Group
Requisition Number:  130973

Job Summary

The Clinical Informatics based Business Analyst has organization-wide responsibility for workflow processes impacted by Clinical Technology across disciplines/clinical departments. Will lead / participate in implementing large clinical process change initiatives across the clinical setting in ambulatory, outpatient, therapeutic, diagnostic and inpatient departments.  Responsible for performing advanced application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of system. Will also be involved in providing application support, troubleshooting, support training needs and reporting/analytics activities. Serves as a primary liaison/resource about clinical workflows and technology between TSG groups, Education, clients and vendors.

  • Elicits business needs from business leaders and users.  Maintains a professional relationship with business functions served and proactively identifies needs and opportunities. 
  • Analyzes business needs relative to application assets and capabilities to identify gaps and opportunities.
  • Manages business requirements. Logically organizes requirements to deliver applications and bundled application functions as upgrades and releases.
  • Designs high-level application solutions to meet business needs. Presents conceptual solutions optimized for reuse of data and interoperability of BI solutions while supporting standards and demonstrating flexibility when required.
  • Writes detailed solution specifications to high-level solution designs conveying business needs and functional requirements to be translated into detailed designs.
  • Works closely with Data Modelers, ETL Developers and BI Developers ensuring solutions meet specifications.
  • Manages project schedules, resources and vendors completing projects within scope, schedule and budget.
  • Manages business acceptance of application deliverables and solutions. Oversees user acceptance testing coordinating development, execution and documentation of test cases.  
  • Manages implementation and integration of solutions ensuring all elements are planned, communicated and executed.
  • Adheres to Change Management policies and processes to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting.
  • Provides tier-one support to business users in their daily use of BI solutions and coordinates with team members for tier two technical support and issue resolution. Demonstrates logical analysis, effective troubleshooting, issue tracking and communication. Coordinates cross-functional teams to resolve complex issues.
  • Represents business needs to Governance.
  • Trains end-users and mentors and develops team members.  Develops, coordinates and oversees development of training programs and materials.

Minimum Qualifications

Education: Bachelor’s degree in computer science, information systems, health care business  or eight (8) years equivalent experience required.  Master’s degree preferred.

Experience: Minimum:  6+ years of relevant experience required.
Minimum:  3-5 years working with Epic EMR in application design and support role.    
Experience managing technical service delivery relationships.  Experience translating business needs into designs and specifications including detailed workflow process in the overall process redesign initiative.  Experience leading/ coordinating  small scale projects, testing and quality control.  Experience supporting application users and they interact with EMR while providing care. Experience Proficient with Microsoft Office applications such as Office, Project, Visio, SharePoint

Preferred:  Healthcare Information Technology and Industry knowledge. Epic Certifications 

Licensure, certification, and/or registration: Maintain application vendor certifications as needed. Valid VA driver’s license. Preferred certifications:  ITIL V3, CBAP, CBIP, CDMP, DGSP, PMP.

Other Minimum Qualifications: Strong listening skills. Strong verbal and written communication skills demonstrating proper business use of grammar and punctuation. Strong presentation skills clearly conveying information, ideas, concepts, and instructions to a variety of audiences. Meeting management skills including agendas, facilitation, minutes and time management. Negotiation skills to resolve conflict and build cooperation.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.


Requisition Number: 130973 
Employment Status: Full time 
Location: Technology Services Group 
Shift: Day 
Shift Details: some weekend and after hours expected
Recruiter Email:
For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Carilion Total Rewards

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Work Arrangements/Schedules
  • Remote Work Options
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Virgin Pulse
  • Discounts on childcare
  • Continued education and training

Find more about Carilion Clinic’s benefits by vising our Total Rewards Page.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

Job Segment: Informatics, Business Analyst, Computer Science, EMR, Technology, Finance, Healthcare