CONNECT Assessment Specialist, Flex as needed hours

Roanoke, VA, US, 24014

Employment Status:  Flex
Shift:  Any Day, Any Shift
Facility:  Carilion Roanoke Memorial Rehab Building
Requisition Number:  124237

Job Summary

The CONNECT Assessment Specialist provides assessment and consultation, working collaboratively with Carilion care teams and external professionals to develop appropriate patient treatment plans and placement for behavioral health patients coming to us through self-referrals, external agencies and hospitals, individual referrals and through our internal departments such as the ED.  Ensures that the patients are placed in settings which provide the appropriate level of care and resources for their individual needs. Provides 24/7 coverage. 

Clinically assesses individuals and makes treatment recommendations which represent sound clinical judgment. Manages the multiple factors and variables that interplay in the decision-making process for determining and following through with treatment recommendations. Balances and coordinates the needs of referral sources, physicians and clients/patients. Manages multiple situations at one time--of which many are crisis oriented. Provides appropriate feedback and follow-up to all all involved in in the referral process. Understands the symptomatology of psychiatric and addictive disorders, and utilizes good judgment in knowing when to consult the CONNECT Director, Medical Director, Psychiatrist, or other professional. Has good working knowledge of the psychiatric community, both public and private. Provides support through communication, organizing, prioritizing, facilitating, and problem solving, in order to ensure the success of appropriate patient placement, excellent customer service, and appropriate throughput. The individual must possess the ability to organize, prioritize and frequently shift prioritizes in an unpredictable environment.

  • Provides assessment, consultation and referral services to individuals who are self-referred, or referred by physicians, counselors, agencies and other referral services.
  • Provides assessment and consultation for in-patients on medical units and in the ED at Carilion Medical Facilities when requested by the attending physician.
  • Coordinates and facilitates treatment/referral recommendationswith the psychiatrist and other physicians when there are also medical issues to be considered in the placement and treatment plan.
  • Documents on all pertinent intake information  in the electronic medical record.
  • Establishes good working rapport with internal and external providers and care givers. Utilizes effective communication skills I a team environment.
  • Coordinates the patient's admission internally and externallyby serving as a liaison between CONNECT Triage services,the physician, nursing staff, other mental health professionals, community services  and family members as appropriate.
  • Follows up on all referral inquirieswhich require further informationor action regarding intake or admission procedures.
  • Maintains current knowledge of the civil commitment process and coordinates involuntary admissions with the local Community Services Board Crisis Service when indicated.
  • Completes pre-certification and authorization with insurance companies to verify and obtain approval for hospital admissions.
  • Must be knowledgeable of external resources available in the community in order to access appropriate resources for the patient.
  • Maintains a referral log and makes follow-up phone callls in order to improve customer service and processes.
  • Assists with record keeping, statistics, and call tracking in order to provide accurate data to the Director and  physicians  in order to better plan budgeting, scheduling, and resource allocation.
  • Demonstrates the ability to work within a technologically advances environment to facilitate patient throughput. 

Hours: flex/PRN weekends, weekdays, evening, nights as needed

Minimum Qualifications

Education: Masters Degree in Psychology or Social Work required.

Experience: Minimum of 2 years experience in Psychiatry, or  mental health agencies required.

Licensure/Certification: De-escalation training must be successfully completed within four months of hire and then maintained going forward. Must be able to obtain AHA BLS-HCP.

Other Minimum Qualifications: Meets documented age specific criteria to provide crisis assessment services to adult, child and adolescent clients/patients. Excellent communication and customer service skills required . Strong computer skills required. Must be flexible and be willing to work as a team player.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.


Requisition Number: 124237 
Employment Status: Flex 
Location: Carilion Roanoke Memorial Rehab Building 
Shift: Any Day, Any Shift 
Shift Details: flex weekends, weekdays, evening, nights
Recruiter Email:
For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Carilion Total Rewards

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Work Arrangements/Schedules
  • Remote Work Options
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Virgin Pulse
  • Discounts on childcare
  • Continued education and training

Find more about Carilion Clinic’s benefits by vising our Total Rewards Page.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

Job Segment: Behavioral Health, Counseling, EMR, ICU, NICU, Healthcare