Clerical Staff Lead - Ortho

Roanoke, VA, US, 24014

Job Summary

Empower physicians and other clinicians to remain as productive, effective, and efficient as possible. Ensure a positive patient experience. Realize your most important career aspirations with Carilion Clinic. Offering career stability, extensive training, and real advancement opportunities, our community-based healthcare network includes seven hospitals, multi-specialty physician practices; and affiliations with prestigious academic medical institutions.

 

Based in Roanoke, Virginia, we inspire optimal health through compassionate care, medical education and research, and neighborhood outreach. Join our award-winning organization, and learn how collaborating with a regional leader cited for clinical and workplace excellence can enhance your future.

 

Support Carilion’s hallmarks of service excellence and quality for all job responsibilities. Oversees details of maintaining an efficient and professional front office area.  Accountable for performing a minimum of four of the core job responsibilities (patient registration, patient scheduling, switchboard/phones,  patient check in process, patient check out process, and/or medical record maintenance) in addition to basic and more complex front office workflow functions vital to the effective and efficient functioning of the medical practice, clinic, and/or department.  Performs additional functions related to front office operations to meet specific needs of the practice, clinic and/or department.  Serves as a resource person for patients, physicians, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy, confidentiality and professionalism in all interactions.  Makes appropriate decisions, reasoning, and problem solving to solve more complex problems related to the front office operations. 

 

 

Minimum Qualifications

Education: Associate Degree or continued administrative education with High School diploma required.

Experience: Minimum of three (3) years prior experience in a physician office/medical office required. Previous registration and/or medical insurance experience required.

Licensure, certification, and/or registration: AHA BLS-HCP desirable.

Other Minimum Qualifications: Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, and good organizational, communication, and interpersonal skills.  Ability to use electronic medical records.

Ability to multi-task essential.    

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.

 

 


Requisition Number: 29491 
Employment Status: Full time 
Location: Carilion Clinic Orthopaedic Surgery (Institute for Orthopaedics and Neurosciences) 
Shift: Day 
Shift Details: M - F 8 - 5
Recruiter: EMILY F ALLEN 
Recruiter Phone:  
Recruiter Email: efallen@carilionclinic.org


This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

Job Segment: Clerical, Neurology, Orthopedic, Medical, Pediatric, Administrative, Healthcare

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