Clinical Patient Liaison

Roanoke, VA, US, 24014

Employment Status:  Full time
Shift:  Day
Facility:  Carilion Clinic Orthopaedic Surgery (Institute for Orthopaedics and Neurosc
Requisition Number:  144918

How You’ll Help Transform Healthcare:

Facilitates a positive hospital experience for patients and families by serving as a liaison with hospital personnel to foster open communication and a positive relationship between patients and their families. Emphasizes and promotes a professional atmosphere on unit along with excellence in patient care. Abates potential problem situations. Performs additional functions related to operations to meet specific needs of the department. Serves as a resource person for patient, utilizing effective communication, courtesy, confidentiality and professionalism in all interactions.

As part of the health care team, performs basic clerical and technical clinical services relating to the care, cleanliness, safety and comfort for patients of all ages. Provides quality service through a team oriented, collaborative approach to patient care.

  • Provides basic nursing care and performs advanced technical skills for specified age groups according to established standards. Assist patients with activities of daily living. Transports patients, supplies, specimens, equipment, etc. within the facility. Appropriately documents and reports patient observations to licensed staff
  • Contributes to Carilion Clinic’s performance improvement activities. Actively participates in obtaining desired service line/departmental outcomes.
  • Exhibits competent knowledge of Electronic Medical Records and assists with chart audits.
  • Provides support for department/unit staff scheduling, including lunch assignments.
  • Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes.
  • Orders department/unit supplies and equipment and stocks/organizes supplies.  Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment.  Monitors cleanliness of patient rooms, pantry, break room, storage room and performs safety/environmental rounds.  Assists with maintaining regulatory compliance. (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned, etc).
  • Manages admissions, transfers and discharges.Coordinates patient flow into/out of area using department/area specific software and Intranet.
  • Welcomes and assists patients and visitors in ED as they are moved to unit and assists with registration.  Serves as “face” of the unit, adheres to dress code and exhibits service excellence behaviors at all times.
  • Identifies, assesses and responds to questions, concerns and grievances. Facilitates the resolution of problematic situations that arise among patients, families and hospital personnel.
  • Responds to patient/family crisis situations to provide emotional support and linkage to hospital and community resources.
  • Advocates, initiates, recommends and implements programs and special projects, which improve and enhance patient/family services.  Assists with administering customer service surveys as assigned by the manager/director.
  • Serves as a resource regarding patient rights and responsibilities, hospital policies and procedures, advance directives and organ donation. 

What We Require:

Education: High School diploma or equivalent education required. Associate or Bachelors degree preferred.

Experience: 2 years customer services industry experience. Demonstrated excellent interpersonal skills.

Licensure, certification and/or registration: Certified Nursing Assistant preferred.  

Life Support: Must successfully complete AHA BLS-HCP within 6 months of hire.

Other Minimum Qualifications: Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, ability to use electronic medical records and good organizational, communication, teamwork and interpersonal skills. Must successfully complete orientation and competency validation for position

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.


Requisition Number: 144918 
Employment Status: Full time 
Location: Carilion Clinic Orthopaedic Surgery (Institute for Orthopaedics and Neurosciences) 
Shift: Day 
Shift Details: M-F 8a-5p
Recruiter: EMILY F ALLEN 
Recruiter Phone:  
Recruiter Email:
For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Carilion Total Rewards

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Work Arrangements/Schedules
  • Remote Work Options
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Virgin Pulse
  • Discounts on childcare
  • Continued education and training

Find more about Carilion Clinic’s benefits by vising our Total Rewards Page.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

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