Debt Recovery Specialist- SCA

Roanoke, VA, US, 24012

Job Summary

Debt Recovery Specialist (Collector)- SCA

Be at your best with an organization that equips you to do so.  Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.


Debt Collection Specialists.  After completion of training, 95% passing grade on SCA Fair Debt Collection Practices Act test must be obtained.  Flexible hours, great benefits, competitive salary with incentive potential.  Must have excellent verbal and written communication skills.  Experience working in an office environment and ability to resolve account issues over the phone.  Must be organized, have good time management skills due to large volume of accounts and convince debtors to pay in full.

HOURS: 10am-7pm Mon-Fri, OR 4-10 hour shifts 8am-7pm



Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications

Education: Associate degree in related discipline required or four (4) years combined experience and education required.


Experience: Minimum (1) one year experience dealing with the public in a sales, collection, or sales related capacity required.


Licensure, certification, and/or registration: None Required


Other Minimum Qualifications: 95% passing grade on SCA Fair Debt Collections Practices Act test.  Knowledge and understanding of all applicable state and federal laws including FDCPA, truth in lending regulation, and laws governing the financial responsibility of children, parents and spouses to third parties. Excellent verbal and written communication skills.


Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.
Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 55811 
Employment Status: Full time 
Location: SCA Credit Services, Inc. 
Shift: Day 
Shift Details: 8am - 7pm Mon/Thursday or Tues/Fri
Recruiter Email: kagonce@carilionclinic.org

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

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