Dining Services Manager- CRMH Retail Cafe

Roanoke, VA, US, 24014

Job Summary

Step up and lead with a regional leader. Advance your career with an award-winning organization that excels in helping our communities stay healthy and our region grow stronger. Make the most of your management talents at Carilion Clinic, an award-winning healthcare network that includes seven hospitals, multi-specialty physician practices, and affiliations with prestigious academic medical institutions.
Job duties include but are not limited to:

Oversee CRMH retail operations including direct oversight of supervisors, leads and front-line staff members. Coordinates resources to ensure adequate staffing for retail services. Establishes daily priorities and directs staff tasks/assignments accordingly.

• Assists with screening and selection of candidates within retail services for CRMH. Coordinates all Retail services employee training activities

• Monitors and evaluates all customer satisfaction survey results. Implements strategies to continuously improve the department based on customer feedback.

Plans and implements all menus, to include food procurement and production schedules

• Monitors POS/Cash Register System, to include daily cash reports and Menu Boards to ensure accuracy.

• Assists Director and DNS Peers on department-wide project implementation. Inspires enthusiasm and builds support for projects amongst employees.

M-F Normal Business Hours; Weekends as needed


Based in Roanoke Virginia, we offer compassionate care, medical education and research, and neighborhood outreach programs. Join and guide a team of caring individuals who embrace and reflect our values‐commUNITY, courage, commitment, compassion, and curiosity‐in all that we do. And realize the advantages of professional stability, strong technological resources, and true advancement potential.

Minimum Qualifications

Education: High School Diploma Required; Bachelor's Degree preferred
Experience: 5 years prior experience within high volume food production system required; Healthcare experience preferred; Minimum of 2 years Lead/ Supervisory experience required.
Licensure, certification and/or registration: SERV-Safe Certification or equivalent from VA Department of Health is required; CDM, CEC or advanced Food Services Certification preferred

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 71194 
Employment Status: Full time 
Location: CRMH - Carilion Roanoke Memorial Hospital 
Shift: Day/Evening 
Shift Details: M-F Normal Business Hours; Weekends as needed
Recruiter Email: kagonce@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

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