Director Patient Revenue

Roanoke, VA, US, 24012

Job Summary

Step up and lead with a regional leader. Advance your career with an award-winning organization that excels in helping our communities stay healthy and our region grow stronger. Make the most of your management talents at Carilion Clinic, an award-winning healthcare network that includes seven hospitals, multi-specialty physician practices, and affiliations with prestigious academic medical institutions.
This position is responsible for maximizing the return for Carilion Clinic full and residual self-pay accounts receivables while optimizing the patient payment experience and minimizing the cost of operations. The person in this position has direct responsibility for patient payment functions including debt recovery
Based in Roanoke Virginia, we offer compassionate care, medical education and research, and neighborhood outreach programs. Join and guide a team of caring individuals who embrace and reflect our values‐commUNITY, courage, commitment, compassion, and curiosity‐in all that we do. And realize the advantages of professional stability, strong technological resources, and true advancement potential.

Minimum Qualifications

Education: Bachelor’s degree from accredited 4-year university in the following categories: Business, Finance, Accounting, Contracting, Health Care Administration, computer science or related field required. Master’s degree in above subjects preferred.

Experience: Five (5) years demonstrating progressively responsible leadership operating in highly complex and fast paced roles with both operational and technical components. Five years of technical, project or people management experience in Healthcare Revenue Cycle preferred.

Licenses/Certifications: certifications preferred in the professional organizations, (ACA International, National Healthcare Collectors Association)

Other Minimum Qualifications: Demonstrated ability to provide proactive analysis of and resolution to potential bottlenecks that may affect the organizations reimbursement and accounts receivable, specifically leveraging process improvement and technology to drive outcomes and change.  Demonstrated success in yielding significant results in improving patient accounts receivable.  Proactive strategic planner with highly focused project management skills, analytical ability, good judgment and strong operational focus. Must be a well-organized and self-directed individual. Must relate to people at all organizational levels and possess excellent communication skills. Serves as a mentor; excellent facilitation and conflict resolution skills. Experience in leadership of teams or projects beyond a departmental level required. Proficient computer skills required. Strong technical knowledge and experience leading technical initiatives.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.



Requisition Number: 28157 
Employment Status: Full time 
Location: SCA Credit Services, Inc. 
Shift: Any Day, Any Shift 
Shift Details: 24/7 Accountability
Recruiter Email:

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

Job Segment: Manager, Medical, Revenue, Neurology, Orthopedic, Finance, Healthcare, Management