Emergency Department Dispatch Communication Specialist - FT

Roanoke, VA, US, 24014

Employment Status:  Full time
Shift:  Evening/Night
Facility:  CRMH - Carilion Roanoke Memorial Hospital
Requisition Number:  116293

Job Summary

The Emergency Department Communication/Medcom Specialist  maintains responsibility for coordination of ED communications.  The Emergency Department Communication/Medcom Specialist is also required to support Carilion's hallmarks of service excellence and quality for all job responsibilities.  

Duties include, but are not limited to the following:

  1. Receives and sends communications via telephone, fax, intranet, and radio.  Records information via EPIC and Teletracking.  Responsible for taking inbound EMS calls and relaying information to physician of record, lead ED MD, and or ED lead CTL.  Responsible for passing medical care information and instructions back to in bound EMS agencies based on protocols or direct physician orders. Act as a mentor to MEDCOM Spec 1s.   
  2. Prioritizes incoming calls according to emergency or non-emergency nature.  Appropriately communicates with other stakeholders to make decisions on patient placement and to determine interventions required.
  3. Page and or call consultants and others as needed. Follows established processes for monitoring of pending communications and request. Facilitates communication with physicians and staff by distributing cellular devices for use during the shifts. Functions autonomously in MEDCOM and acts as lead Specialist when on duty.
  4. Facilitates communications between Physicians, LIPs, ED CTLS, staff and other outside entities on matter pertinent to patient care.
  5. Facilitates communication with Management Team and Clinical Team Leaders as dictated by the needs of the day
  6. Maintains EMS drug box inventory and oversees the trading out of used or expired drug boxes.
  7. Enters bed request in teletracking and updates EPIC with status changes.
  8. Participates in basic Performance Improvement activities.  Participates in cost containment measures at the unit level.  Promotes an aesthetic and safe unit environment.

Make the most of your clinical skills at an organization that has earned numerous awards for clinical excellence. Based in Roanoke, VA, our community-based health care organization encompasses a comprehensive network of hospitals, primary and specialty physician practices, and other complementary services.


Play an important role with a regional leader that inspires better health through compassionate care, medical education and research, and neighborhood outreach. Realize the advantages of advancing your career with an organization where you can expect supportive leadership, state-of-the-art technological resources, inter-professional teamwork, and innovative learning.

Minimum Qualifications

Education: High school graduate or GED.  EMT Certification, preferred.

Experience: 2 years pre-hospital, ED, and or call center experience preferred.

Licensure/certification: EMT-B or higher preferred.

Other Minimum Qualifications: Effective interpersonal, communication, and teamworking skills required.  Basic skills in computer/typing, Windows applications, and medical terminology required.  Must demonstrate ability to function independently.  Must successfully complete orientation and competency validation for this position.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 116293 
Employment Status: Full time 
Location: CRMH - Carilion Roanoke Memorial Hospital 
Shift: Evening/Night 
Shift Details: Primarily Day/Evening (7pm-7am) shifts to include every other weekend and holiday requirements
Recruiter Phone:  
Recruiter Email: jsratliff@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Carilion Total Rewards

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Work Arrangements/Schedules
  • Remote Work Options
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Virgin Pulse
  • Discounts on childcare
  • Continued education and training

Find more about Carilion Clinic’s benefits by vising our Total Rewards Page.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

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