Ground EMS Ambulance Operations Manager - Roanoke Transport Team - FT

Roanoke, VA, US, 24014

Job Summary

Come join team Carilion as an Operations Manager for our Ground and EMS Divisions.  Carilion Clinic Patient Transportation operates six ground ambulance bases and one primary EMS/911 base in Southwest Virginia.  We pride ourselves in putting the Carilion Clinic values in action, from providing medical support at community events with our EMS bike team to training with our medical director in the state-of-the art Carilion Clinic simulation center aimed at enhancing our commitment to the delivery of exceptional medical care. Carilion Clinic Patient Transportation (CCPT) is the largest transport agency in the region, providing emergency and non-emergency basic life support and advanced life support ambulance transportation from our bases in Giles, Radford, Lexington, Hardy, Rocky Mount, and Roanoke.  CCPT employs 180 ground EMS providers and maintains a fleet of 40 ambulances that are permitted and staffed for advanced life support.  The Ground/EMS operations manager reports directly to the Ground/EMS program director and will work closely with our Communications Center and each of our Ground/EMS clinical team leaders to manage operations, personnel, develop performance improvement projects, ensure regulatory accreditation, and promote employee engagement. 


The Ground/EMS Operations Manager will manage approximately 90 FTEs including FT and Flex/PRN EMS employees and 22 ambulances in the Roanoke Fleet. Patient Volume for the Roanoke base runs 16,000-18,000 runs per year and 30,000 annually for the entire company.


Step up and lead with a regional leader. Advance your career with an award-winning organization that excels in helping our communities stay healthy and our region grow stronger. Make the most of your management talents at Carilion Clinic, an award-winning healthcare network that includes seven hospitals, multi-specialty physician practices, and affiliations with prestigious academic medical institutions.


Based in Roanoke Virginia, we offer compassionate care, medical education and research, and neighborhood outreach programs. Join and guide a team of caring individuals who embrace and reflect our values‐commUNITY, courage, commitment, compassion, and curiosity‐in all that we do. And realize the advantages of professional stability, strong technological resources, and true advancement potential. CCPT is a for-profit entity of Carilion Clinic.


Minimum Qualifications

Bachelors required. 8 years of equivalent EMS Leadership experience may be considered in lieu of a Bachelors degree. Must be graduate of an approved school or EMS program.


3 years supervisory or clinical team lead experience required. Recent clinical or leadership experience in HEMS, EMS, or medical transport preferred.


Registered Nurse licensure in Virginia or Certified as Paramedic in Virginia (and must be Nationally Registered Paramedic) required. AHA BLS-HCP and EVOC required. Other clinical certifications may be obtained after hire.


Other Minimum Qualification:
Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills.  Experience with Microsoft Office Suite, including Excel, Word, Access and Power Point. Ability to use electronic medical records. Promotes a respectful, inclusive culture of service excellence.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 114713 
Employment Status: Full time 
Location: CCPT-Administration 
Shift: Day 
Shift Details: Primarily M-F 8a-5p with rotating 24/7 on-call responsibility
Recruiter Phone: 540-983-4139 
Recruiter Email:
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

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