Healthcare Administrative Associate Lead, Carilion Family Medicine - Roanoke/Salem

Roanoke, VA, US, 24017

Job Summary

Empower physicians and other clinicians to remain as productive, effective, and efficient as possible. Ensure a positive patient experience. Realize your most important career aspirations with Carilion Clinic. Offering career stability, extensive training, and real advancement opportunities, our community-based healthcare network includes seven hospitals, multi-specialty physician practices; and affiliations with prestigious academic medical institutions.

 

Based in Roanoke, Virginia, we inspire optimal health through compassionate care, medical education and research, and neighborhood outreach. Join our award-winning organization, and learn how collaborating with a regional leader cited for clinical and workplace excellence can enhance your future.

 

The Lead Healthcare Administrative Associate:

  • Oversees details of maintaining an efficient and professional front office area.
  • Is accountable for performing a minimum of four of the core job responsibilities (patient registration, patient scheduling, switchboard/phones,  patient check in process, patient check out process, and/or medical record maintenance).
  • Is accountable for front office workflow functions vital to the effective and efficient functioning of the medical practice, clinic, and/or department.  
  • Performs additional functions related to front office operations to meet specific needs of the practice, clinic and/or department.  
  • Serves as a resource person for patients, physicians, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy, confidentiality and professionalism in all interactions.  
  • Makes appropriate decisions, reasoning, and problem solving to solve more complex problems related to the front office operations.  
Minimum Qualifications

Education: Associate Degree or continued administrative education with High School diploma required.

Experience: Minimum of three (3) years prior experience in a physician office/medical office required. Previous registration and/or medical insurance experience required.

Licensure, certification, and/or registration: AHA BLS-HCP desirable.

Other Minimum Qualifications: Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, and good organizational, communication, and interpersonal skills.  Ability to use electronic medical records.

Ability to multi-task essential.    

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.

 

 


Requisition Number: 29350 
Employment Status: Full time 
Location: Carilion Clinic Family Medicine - Roanoke/Salem 
Shift: Day 
Shift Details: Monday through Friday, days

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

Job Segment: Medical, Neurology, Orthopedic, Family Medicine, Administrative Assistant, Healthcare, Administrative