Help Desk Specialist I

Roanoke, VA, US, 24016

Job Summary

Resolves hardware, software and access issues for all Carilion Clinic employees and affiliated personnel.  Delivers service with a high degree of customer satisfaction, technical expertise and timeliness Provides second level support to representatives and works through complex tickets to find resolutions to improve first call resolution. Communicates with third level teams to test, document and work through known issues or bugs. Provides information as requested for tickets, projects, access requests or other areas as directed by management

Be at your best with an organization that equips you to do so.  Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.


Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications

Education: Associates degree preferred. 


Experience: 2 years’ equivalent experience and an associate degree or 4 years work experience in computer electronics and/or data communications, microcomputers, supporting network hardware and software required



Licensure, certification, and/or registration:

Must obtain Help Desk certification from HDI.

Must obtain one of the following: CompTIA A+, CompTIA Network +, CompTIA Security +, Epic Proficiency in any module, any Microsoft certification, or  an Associate’s degree,



Other Minimum Qualifications:  

Tactful and pleasant phone skills

Positive customer service attitude

Excellent communication skills

Exceptional interpersonal skills

Good organizational skills

Problem solving ability

Basic to intermediate knowledge of multiple applications

Basic knowledge of computer networks and how they function 

Average to above-average typing skills 

Detail oriented

Ability to follow instructions

Valid Virginia drivers' license and dependable transportation.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


same as internal

Nearest Major Market: Roanoke

Job Segment: Medical, EMR, Help Desk, Information Technology, Testing, Healthcare, Technology