Hospital Call Center Operator- Hospital Lines

Roanoke, VA, US, 24015

Job Summary

Be at your best with an organization that equips you to do so.  Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.


Serves as a central link of communication between Carilion Clinic, patients, medical staff and the general public.  Answers calls in a high call volume environment in a 24 x 7 department.  Responds to information and messaging requests for eight hospitals and 1200 healthcare practitioners and their practices.  The call center is critical point of communication serving our patients, our community and our staff.  Excellent customer service is required.  Makes appropriate decisions, reasoning, and problem solving to address messaging of providers related to patient care.  Bilingual is a plus. 


Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications

Education:  High school diploma or equivalent required.  Associates Degree or continued administrative education preferred.

Experience:  Three years experience in a customer service or call center  position, preferably in a healthcare.

Other Minimum Qualifications:  Must be customer driven.  Minimum typing speed of 35 words per minute.  Ability to work with diverse groups under stressful conditions.  Ability to process a high volume of calls in information and technologically intensive environment. Effective multitasking is essential.  Knowledge of medical terminology and Microsoft software applications preferred.  Bilingual preferred.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 71955 
Employment Status: Full time 
Location: Park View 
Shift: Day 
Shift Details: Monday - Friday; 8am - 430pm; every other weekend
Recruiter: JASON A BISHOP 
Recruiter Phone: 540-983-4039 
Recruiter Email: JABishop1@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

Job Segment: Clinic, Neurology, Call Center, Orthopedic, Medical, Healthcare, Customer Service