IT Business Relationship Director

Roanoke, VA, US, 24014

Job Summary

IT Business Relationship Director

Carilion Technology Services Group


Step up and lead with a regional leader. Advance your career with an award-winning organization that excels in helping our communities stay healthy and our region grow stronger. Make the most of your management talents at Carilion Clinic, an award-winning healthcare network that includes seven hospitals, multi-specialty physician practices, and affiliations with prestigious academic medical institutions.


Serves as a TSG business partner and trusted advisor partnering with Carilion Clinic leaders on strategic initiatives involving technology solutions.  The BRD develops and maintains effective relationships with Carilion leaders in order to anticipate IT needs and successfully align business unit strategies with broader IT functions and overall Carilion Clinic objectives.  This position maintains close working relationships with TSG colleagues in order to align customer needs with technology as well as IT vendors.  Provides excellent client service support.


Customer service focused.  Responsible for developing, coordinating, managing the relationship between the clients and TSG to ensure desired technology solutions are implemented/maintained.  Prepares written reports on a routine basis including progress notes, status meetings, and metrics.  Must be able to manage multiple clients and provide diverse customer service.  Requires travel to client areas.  Requires extended hours morning/evening for client meetings.  This position will interact with leadership at all organizational levels will coordinate decision making with the client and TSG.  An effective executive presence is needed to successfully influence leadership decisions. Excellent communication skills are vitals.  May require local and/or overnight travel. Demonstrates advanced management level organizational, oral/written communication skills including presentations to all levels of Carilion Clinic. Independent to manage own time/schedule based on client needs.


Based in Roanoke Virginia, we offer compassionate care, medical education and research, and neighborhood outreach programs. Join and guide a team of caring individuals who embrace and reflect our values‐commUNITY, courage, commitment, compassion, and curiosity‐in all that we do. And realize the advantages of professional stability, strong technological resources, and true advancement potential.

Minimum Qualifications

Education: BA, BS in computer science, information systems, healthcare business or equivalent experience required. Master's degree preferred.

Licensure/Certification: 5 or more years of experience in leadership, consulting, or technology system.

Other: Must be self-directed and motivated with strong customer service skills, diplomacy, leadership skills, organizational and analytical skills. Ability to multi-task and prioritize customer needs, problems, and meet deadlines. Professional with advanced oral and written communication skills. Intermediate/advanced level word processing, spreadsheet, project management and PC software skills required. Knowledge of business practices, positive attitude, self-motivated, ability to work with minimal direction, and adapt to change. Must be able to work flexible hours including occasional overnight travel, overtime, weekends and afterhours support. Must have good communications, program/project management, facilitation, decision making, critical thinking and listening skills. Must have proven problems solving and analysis experience. Just have the ability to multi-task and manage time in a complex environment.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.



Requisition Number: 26636 
Employment Status: Full time 
Location: CRMH - Carilion Roanoke Memorial Hospital 
Shift: Day/Evening 
Shift Details: M-F, 8-5, available after hours and weekends as needed
Recruiter: ROBERT J WAY 
Recruiter Phone: 540-983-4070 
Recruiter Email:

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

Job Segment: Manager, Neurology, Orthopedic, Medical, Consulting, Management, Healthcare, Technology