Technology Svcs Group Manager-Epic

Roanoke, VA, US, 24016

Job Summary

Carilion Clinic is seeking a Epic Manager in Roanoke, VA. You will be responsible for supporting the Technnology Services Group (TSG) with maintaining technology strategies by managing staff, researching and implementing technological strategic solutions. You will be tasked with implementing and maintaining the policies and goals for TSG to support Carilion’s technical needs. Additionally, you will ensure proper information system operations and plan necessary technical upgrades. You will also directly be responsible for the creation and delivery of development and plan for staff to ensure the needs of the business are met. 


Duties and Responsibilities many include but not limited to:

  • Accomplish positive staffing results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employeees.
  • Prepare written reports on a routine basis including project and cost analysis, progress notes, status meetings, metrics and project recaps. 
  • Initiate, coordinate, and enforce systems, policies, and procedures.
  • Maintain staff by recruiting, selecting, orienting, and training employees; develop personal growth opportunities and development plans for continued employee growth.
  • Maintain TSG’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Recommend information technology strategies, policies, and procedures by evaluating organizational outcomes; identifying problems; evaluating trends; anticipating requirements.
  • Accomplish financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
  • Maintain quality service by establishing and enforcing organizational standards.
  • Proactively identify areas of improvement (process or technical) and develop plans for associated changes required.
Minimum Qualifications


  • Education: Bachelor’s Degree in Computer Science, Information Technology, Healthcare Business or equivalent work experience required.
  • Experience: Eight (8) years of IT experience and a minimum of two (2) years of management experience including direct supervision of staff level resources.

Licensure,certification, and/or registration:


  • Valid Virginia drivers' license and dependable transportation.
  •  ITIL Foundation Certification


Other: Must be analytical, dependable, and detail oriented.  Must possess strong interpersonal skills and have a command of the English language (both written and oral).  Must demonstrate solid leadership and presentation skills. Must be  self-initiated, have excellent problem-solving skills, and be customer service oriented.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.



Requisition Number: 31994 
Employment Status: Full time 
Location: Technology Services Group 
Shift: Day 
Shift Details: 8a - 5p
Recruiter Email: mamiskovic@carilionclinic.org

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

Job Segment: Neurology, Information Technology, IT Manager, Orthopedic, EMR, Healthcare, Technology