IT Program Manager

Roanoke, VA, US, 24016

Job Summary

A Management level position.  Intense client, vendor, and staff interactions and communications required.  Critical dependency upon all types of communications including routine oral and written, presentations and other forms of IT and client interactions. Responsible for preparation and management of documentation needed for the successful technical execution of technology-enabled projects.  Communicates well with all levels of staff within Carilion.   Working conditions primarily are normal office environment with moderate travel to affiliate locations.  Overnight travel is also required on occasion.   Ability to deal with stress and occasional long hours is essential.

The role of the IT Program Manager is to ensure compliance with Program and Project Management standards to provide the organization with well designed, complaint, stable, and valuable highly productive IT systems to meet operational demands, limit disruptions and create opportunities with the longer-term strategic vision of the organization.   The IT Program Manager provides technology guidance, road maps, principles, standards and leading practices to deliver and maintain highly effective technology-based systems. Additionally, the IT Program Manager is responsible for various methods and practices around provisioning IT into the business, improving the overall project management maturity across the organization, tracking and reporting the conformance to plans and expectations of IT-oriented initiatives. Provides ongoing coaching and mentoring to the IT PM staff, while taking on the more complex, multi departmental initiatives.

Duties and Responsibilities may include but not limited: 

  • Facilitates among the IT PM stakeholders and organizational leadership a consensus around the mission and vision of the IT PM organization to foster a project management-oriented culture and mindset.
  • Leads the identification and development of IT PM roles, team configuration and recruitment appropriate to deliver the agreed upon goals and objectives. 
  • Leads the identification and implementation of project management processes, methods, tools, guidelines and standards in order to establish a stable teamwork that supports all project teams and stakeholders to improve the probability of successful project delivery.
  • Defines, manages and directs the needed end to end IT PM work effort, which includes leveraging best practices and techniques in identifying, quantifying and tracking the realization of expected benefits defined in business cases.
  • Provides ongoing coaching and mentoring to IT PM staff.
  • Builds and maintains relationships with senior leadership and key IT PM stakeholders and acts as a trusted advisor.

Minimum Qualifications

Education: Bachelor’s degree in related field. Years of related experience must include information technology experience primarily in healthcare.

Experience: Healthcare knowledge and experience working in a healthcare IT environment preferred. Requires strong technical, project management background with 10 years of hands on experience and leading project management teams. Program Management skills and experience, plus significant knowledge of project planning tools with evidence of practical application. Demonstrated experience in leading diverse teams Proven leadership ability and strong team contributor.

Licensure, certification, and/or registration: PMI with Agile

Other Minimum Qualifications: Working knowledge of hospitals and health care industry required. Effective written and oral communication skills and the ability to present technical findings in a clear and concise manner to non-technical stakeholders. Must be able to communicate effectively in English.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.
Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 71733 
Employment Status: Full time 
Location: Technology Services Group 
Shift: Day 
Shift Details: Monday-Friday 8:00am - 5:00pm
Recruiter Phone:  
Recruiter Email: mamiskovic@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

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