Mobile Device Specialist I

Roanoke, VA, US, 24016

Job Summary

Provides support for mobile devices including cell phones, personal digital assistants, and convergence devices.  Works directly with the client to coordinate device selection, procure the device, and provide training on the use of the device. Job requires excellent customer service, communication, and accounting skills. Work environment includes an office setting and requires frequent visits to most Carilion facilities.  Must be conscious of all operational and safety procedures.  Provides on call support and works some irregular hours.  Frequent local travel, with occasional overnight travel.

Duties and Resposibiliities may include:

  • Provides excellent client service as needed.  Responsible for problem escalation as required. 
  • Notifies personnel of problem resolutions pertaining to mobile devices, related software, help desk calls, as well as responsibility for documenting problem resolutions.
  • Maintain inventory and records with limited supervision for all iOS devices and applications and manage mobility user accounts, including creating, adding, deleting and changing as necessary.
  • Monitors porting system queues and completes all porting requests.
  • Provides training assistance to client personnel and other Technology Services staff to better utilize and understand the operation of mobile devices.

Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications

Education: Associates degree in computer science, communications/electronic field, or equivalent experience.

Experience: Minimum 5 years’ experience in customer service or sales.  Minimum 2 years’ experience in computer electronics and/or data communications.  Experience in mobile devices and supporting IT hardware and software required.

Licensure, certification, and/or registration: Valid Virginia drivers license.

Required Certifications:

Apple Service Fundamentals (SVC-17A)

In addition preferred one of the following:

ACiT 2017 iOS certification Exam (iOS -17A)

AppleCare Mac Technician (ACMT) 2017

CompTIA Network + certification

CompTIA A+

Other Minimum Qualifications: Excellent customer service skills required.  Organizational skills, dependable, detailed oriented, and understanding of the English language.  Stays current on all Policy and Procedure required reading.  Completes and maintains documentation of a minimum of 16 hours of pertinent continuing education each year.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.



Requisition Number: 33721 
Employment Status: Full time 
Location: Technology Services Group 
Shift: Day 
Shift Details: Primarily Mon-Fri 8-5PM w/Oncall Rotation during Night/Weekends
Recruiter Phone:  
Recruiter Email: mamiskovic@carilionclinic.org

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

Job Segment: Neurology, Orthopedic, Medical, Computer Science, Pediatric, Healthcare, Technology