Parking Assistant Lead - Crystal Spring Tower

How You’ll Help Transform Healthcare:

Coordinates schedules and training for the Parking Team and maintains appropriate staffing levels. Ensures staff is adhering to policies and procedures set in place for Parking Assistance. Responsible for providing fill-in coverage when needed. Ensures that vehicles are returned in the same condition in which they were received. Works with team in keeping staging areas clear and maintaining smooth traffic flow in and out of the hospital. Coordinates with Security Services to patrol and enforce patient/visitor parking areas and assist in emergency situations by directing emergency vehicles and maintaining traffic control as needed. Oversees day to day operations of Campus shuttles, including inspections and maintenance needs.

Performs specific job responsibilities:
 

• Enforces established hospital and department policies and procedures. Works with manager to update department policies and procedures in timely manner. Serves as staff mentor on customer service aspects and process improvement. Communicates in a timely and appropriate manner.
• Ensures appropriate staffing coverage for parking locations. Teams with manager to interview, select, orient, and train new staff. Provides fill-in coverage when needed 
• Teams with manager on conducting staff meetings. 
• May provide analysis to aid in budget information (i.e. monitoring/reporting on overtime, supply ordering etc.)
• Identifies process improvement methods for Parking Teams and works with manager for new process implementation. Creates an environment of continuous performance improvement where productivity and results are monitored and actions for improvement are identified.  
• Assists in leading customer service effort by incorporating enhanced approaches when dealing with patients, visitors, customers and role modeling Carilion Clinic Values. 
• Performs Kronos time-keeping entries each pay period.  
• Provides input during the new hire interview process and weighs in on staff performance evaluations. 
• Teams with manager in the scheduling, maintenance and operations of the Campus shuttles.

What We Require:

Education: High school diploma or GED required; Associate’s Degree in business or related field preferred. 

Experience: Minimum 3 years of related experience required; demonstrated customer service skills and knowledge desired.

Licensure, certification, and/or registration: Valid Virginia Operators License, DMV Driving Record.

Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills required. Must be able to handle numerous projects simultaneously. Computer skills sufficient to meet key objectives of the position. 

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.