Patient Access Financial Rep- Referrals/Authorizations- Parkview

Roanoke, VA, US, 24015

Job Summary

This is the opportunity that could change your career. Become part of the team at Carilion Clinic, a community-based healthcare network that includes seven hospitals, multi-specialty physician practices, and affiliations with prestigious academic medical institutions. Within our dynamic professional setting, your skills and experience will contribute to our exceptional patient experience.
Responsible for completing verification of insurance benefits for a broad scope of insurance carriers and eligibility for available financial programs, ability to pay and available payment alternatives. Coordinates with physicians, payers and other entities to assure required authorizations are obtained.  Audits and corrects data entry discrepancies and reports deficiencies to assure compliance to standard data entry guidelines.  Conducts and communicates financial analysis of accounts which may place the system at risk to appropriate parties.  Makes financial arrangements for patients without insurance coverage. Research and collect at point of service on bad debt accounts. Collects patient portions and deposits from patients at the point of service.Responds to customer inquiries and directly participates in account analysis and appropriate investigation while coordinating with the various disciplines to identify scheduled services that may place the health system at financial risk and then completing collaborative process to initiate service deferrals based on Carilion Clinic guidelines.
Based in Roanoke, Virginia, we invite you to play an important role as we inspire optimal health through compassionate care, medical education and research, and neighborhood outreach. Join our Magnet®-designated, award-winning organization, and learn how collaborating with a regional leader cited for clinical and workplace excellence can improve the quality of your career experience with extensive training, advancement potential, and state-of-the-art technology.

Minimum Qualifications

Education: High school graduate or GED required

Experience:  2 years experience in the hospital registration process required.  Skilled in registration and billing pathways.  Demonstrated knowledge and understanding of insurance practices and requirements.  Knowledge of medical terminology.  Demonstrated knowledge and understanding of  ICD10 and CPT coding methodology preferred

Other Minimum Qualifications: Must be able to travel to a variety of locations as needed. Accurate keyboarding skills, multi-line phone, fax and copier skills required.  Excellent organizational skills required.  Strong communication skills and customer service orientation.  ICD-9, ICD-10 AND CPT coding required during the 1st 6 months of employment. Demonstrated human relations and effective communication skills, excellent organizational skills and multitasking required.


Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 70413 
Employment Status: Full time 
Location: Park View 
Shift: Day 
Shift Details: M-F; 8am-5pm
Recruiter Email: kagonce@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

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