Patient Benefits Counselor- Riverside 3

Roanoke, VA, US, 24016

Job Summary
This is the opportunity that could change your career. Become part of the team at Carilion Clinic, a community-based healthcare network that includes seven hospitals, multi-specialty physician practices, and affiliations with prestigious academic medical institutions. Within our dynamic professional setting, your skills and experience will contribute to our exceptional patient experience.
•    Daily contact with clinicians and office staff, Patient Access Representatives, Billing/Revenue Cycle representatives, management staff and hospital clients to gather information and coordinate acceptance of referrals and follow-up work on accounts.  Potential service delivery in all organizational environments to include hospital bedside, clinic office and administration office settings in a variety of sensitive and often challenging situations.  Initial contact with patients to support providing appropriate financial assistance to patients.  Ensures smooth transition of patient accounts to other Carilion resources (PPS, EAS, etc.).
•    Must be able to work with difficult uncooperative staff, patients and other third parties to gain their confidence, cooperation and trust. Extensive work on the computer and in contact with patients.
•    Must be willing to work a flexible schedule around hours of operation when patients are present, including holidays and weekends.
Based in Roanoke, Virginia, we invite you to play an important role as we inspire optimal health through compassionate care, medical education and research, and neighborhood outreach. Join our Magnet®-designated, award-winning organization, and learn how collaborating with a regional leader cited for clinical and workplace excellence can improve the quality of your career experience with extensive training, advancement potential, and state-of-the-art technology.
Minimum Qualifications

Education:  Bachelor’s degree required – or 10 years of directly related work experience in lieu of degree
Experience:  Minimum of two years’ experience in a financial counseling role in the provider setting, insurance, customer service, or closely related experience.  
Licensure, certification, and/or registration: CHAA required within 6 months of start date. Additional revenue cycle related certifications preferred (Ex. CRCR, CPC, CCA, etc.).
Other Minimum Qualifications: Demonstrated human relation and effective communication skills, excellent organizational skills and multitasking required.  Computer skills essential.  Must have reliable transportation.  


Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.



Requisition Number: 51477 
Employment Status: Full time 
Location: Carilion Clinic - 3 Riverside 
Shift: Day 
Shift Details: M-F 8am-5pm Primary -weekends and holidays as needed
Recruiter Email: kagonce@carilionclinic.org

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

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