Patient Representative - Department of Medicine - Sickle Cell

How You’ll Help Transform Healthcare:

Serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction. Facilitates a positive patient experience by serving as a patient liasion, discussing quality of care, and fostering communication between patient and medical personnel. The Patient Liason will work collaboratively with medical personnel to determine the optimum patient care plan and ensure the best possible outcome for patients and families. 

• Advocates, initiates, recommends and implements programs and special projects, which improve and enhance patient/family services.
• Enhances professional growth by participating in educational opportunities
• Assisting patients with arranging transportation to and from medical appointments.
• Coordinating and delivering food boxes to patients in need.
• Helping patients navigate Medicaid and insurance-related issues.
• Assisting with resume building and job readiness.
• Conducting appointment reminders, follow-up calls, and monthly check-ins for Sickle Cell patients who require minimal ongoing support.
• Community Resource Navigation: Connecting patients with services such as: Clothing closets, Rental assistance, and Utility assistance
• Providing in-person support in both home and hospital settings as needed.
• Assistance with Pediatric Hematology: Transiion from Pedatrics to Adult.

What We Require:

Education and Experience: Bachelor’s degree required or 4 years of relevant experience in lieu of a degree. One to three years experience working with the public required. Healthcare experience preferred.

Licensure/Certifications/Registration: BLS certification required.

Other Minimum Qualifications: Excellent interpersonal and communication skills required.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.