Quality Management Director - Department of Medicine

Roanoke, VA, US, 24014

Job Summary

  • Works collaboratively with system and department services and the Clinical Advancement and Patient Safety (CAPS) team to ensure continuous compliance with all applicable federal, state and local regulations.
  • Oversees and directs, with management collaboration, the Department of Medicine’s quality plan that aligns with the Carilion Clinic mission and the department’s mission to provide the best possible care to our patients, gaining knowledge through research that improves our practices, and educates the next generation of medical physicians and clinicians.
  • Uses outcomes data and analysis, technology and process management methodology to lead, develop and support Medicine Quality and Performance Improvement (QA,/QI, PI) initiatives. Employs a systematic, coordinated, and continuous approach to optimize clinical outcomes and to advance patient safety.
  • Works collaboratively with system and department services and the Clinical Advancement and Patient Safety (CAPS) team to ensure continuous compliance with all applicable federal, state and local regulations.
  • Supports the successful achievement and maintaining of department/hospital accreditation/certifications using applicable standards. 
  • Leads interdisciplinary teams and works synergistically with leaders to establish goals and objectives and develop strategic plans for achieving those goals and objectives. 
  • Ensures that data collection and reports support system and department quality monitoring efforts.
  • Employs technology, data analysis and quality improvement methodology to identify, analyze, and drive quality improvement processes and initiatives at the departmental and section levels.
  • Lead efforts that design, implement, integrate, facilitate, streamline and evaluate quality processes for the Medicine Department to improve patient quality and operational and patient quality outcomes. Performs work duties primarily in a normal office environment.

Minimum Qualifications

Education:  Bachelor’s degree in Nursing or related field required. Master’s degree preferred.

Experience:  Minimum of three (3) years’ experience in Performance Improvement and Quality Assurance project collaboration. Previous experience in project management with responsibility for leadership of large projects preferred. Acute hospital experience with proven performance improvements in quality, outcomes, and system processes.

Licensure/ Certification:  None required. Certification in Quality preferred.

Other Minimum Qualifications:  Must satisfactorily complete orientation processes. Demonstrates excellent problem solving, interpersonal, communication, priority setting and work competency skills. Promotes a respectful, inclusive culture of service excellence with all members of the team. Excellent written and verbal communication skills. Strong interpersonal and analytical skills in a highly matrixed business environment. Ability to work independently with minimal direction in a customer focused philosophy of service delivery. Demonstrated project management skills. Must demonstrate understanding of operational and human resources management.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 110245 
Employment Status: Full time 
Location: CRMH - Carilion Roanoke Memorial Hospital 
Shift: Day 
Shift Details: Prim. Day/ Evening
Recruiter: EMILY F ALLEN 
Recruiter Phone:  
Recruiter Email: efallen@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

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