Quality Senior Director - Cardiovascular Institute

Roanoke, VA, US, 24014

Job Summary

The Quality Senior Director provides leadership for the achievement of excellence in quality and patient safety within the Cardiovascular Institute. Through effective collaboration and partnerships with CVI, Carilion Clinic, and regional and national colleagues, assures the development of strategic quality initiatives that reflect alignment with Carilion Clinic and CVI goals and evidence-based practice. Drives cultural change to increase engagement in quality-focused work to enhance patient outcomes. Establishes plans to assure compliance with regulatory, accreditation, and certification standards.


Within area of responsibility, collaborates with senior management, directors, physicians, nursing, allied health staff, patients and vendors internal and external to the health care environment to work through highly complex processes and situations.  Decisions have significant impact on quality of services and care, fiscal results, attainment of goals and development and retention of employees.
•    Performs work in a hospital environment. Appropriate protective measures are required in accordance with employee safety codes.  Potential exposure to hazardous materials and infectious diseases.  Fast-paced work environment with extreme intensity level due to life and death situations. Frequent travel between Carilion sites for which own transportation must be provided.

Be at your best with an organization that equips you to do so.  Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.


Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications

Education: Bachelor’s degree in a healthcare related field. Master’s degree required.

Experience: Seven years of extensive and progressive administration experience. Minimum of three years’ experience in performance/quality improvement project collaboration, with proven improvements in quality, outcomes and system processes. Previous experience in project management with responsibility for leadership of large projects preferred.

Licensure, certification, and/or registration: Certification in quality preferred.

Other Minimum Qualifications: Must satisfactorily complete orientation processes. Demonstrates excellent problem solving, interpersonal, communication, priority setting, organizational and work competency skills. Promotes a respectful, inclusive culture of service excellence. Maintains a customer-focused philosophy of service delivery. Resolves complex problems and complaints in a high stress environment. Works independently with minimal direction. Demonstrates strong project management amd analytical skills. Works effectively within a "matrix" management environment to facilitate interdisciplinary teams. Demonstrates the ability to develop others in an effort to promote growth of individuals, teams and the organization as a whole. Demonstrates knowledge of the principles of Continuous Quality Improvement. Maintains proficiency in word processing, spreadsheet computer software, and data analysis. Demonstrates the ability to build strong teams.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.
Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 36793 
Employment Status: Full time 
Location: CRMH - Carilion Roanoke Memorial Hospital 
Shift: Day 
Shift Details: M-F, 8:00 a.m. - 5:00 p.m.
Recruiter Phone: 540-525-4093 
Recruiter Email: MBWatts@carilionclinic.org

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

Job Segment: Cardiac, Neurology, Manager, Orthopedic, Healthcare, Management, Quality