Scheduling Coordinator - Home Care Services - Roanoke

Roanoke, VA, US, 24016

Employment Status:  Full time
Shift:  Day/Evening
Facility:  Carilion Clinic Home Care
Requisition Number:  139819

How You’ll Help Transform Healthcare:

Home Health- Full Time

Provides clerical and scheduling services necessary to the operation of the department.

  • Performs scheduling functions critical to the efficient operation of the home health and hospice agencies including generating working calendars for all team members, updating working calendars as necessary to reflect call in's or other scheduled/unscheduled absences.
  • Collaborates with the central intake staff to initiate a schedule on all new admissions.  Assigns team visits on a daily basis.  Assigns case managers to new admits.  Accounts for all visits to schedule, adding missed visits as needed.  Reschedules missed visits as appropriate.
  • Collaborates with agency managers and clinical team leaders and coordinates schedules to reflect inservices, orientation, PTO, etc.  Schedules staff such that productivity targets are calculated and consistently achieved.
  • Confirms accuracy and completion of scheduled visits.  Reviews weekly all open/assigned visits from the previous week and verifies that they were completed or documented.  Follows up appropriately on any open visits and informs clinical team leaders/agency managers of trends or patterns in missed productivity or incomplete documentation.
  • Tracks recerts weekly to ensure that recert visits are assigned and completed.  Tracks hospitalizations and alerts case managers to do OASIS transfer documents.  Follows-up to ensure OASIS documents are completed.
  • Demonstrates appropriate phone etiquette when dealing with customers and staff.  
  • Ensures appropriate hand-off of communication from Central Intake to scheduling to staff.
  • Implements appropriate tracking systems to ensure that all referrals are appropriately scheduled pre and post admission.

What We Require:

Education: HS diploma or equivalent education required. Completion of an accredited medical secretarial or business program preferred. Computer and word processing knowledge and experience required.

Experience: One to three years of related experience required. Home Health experience preferred. Keyboarding skills essential and will be verified/validated through appropriate testing.

Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills required. Must successfully complete orientation and competency validation for position. Above average organizational skills with attention to detail work. Strong skills in reading, writing, spelling, grammar, punctuation, and mathematical calculations.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.


Requisition Number: 139819 
Employment Status: Full time 
Location: Carilion Clinic Home Care 
Shift: Day/Evening 
Shift Details: Full Time, Monday-Friday 9am-6pm with rotating weekends and holidays.
Recruiter Email:
For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Carilion Total Rewards

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Work Arrangements/Schedules
  • Remote Work Options
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Virgin Pulse
  • Discounts on childcare
  • Continued education and training

Find more about Carilion Clinic’s benefits by vising our Total Rewards Page.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

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