Scheduling Coordinator - Home Care Services - 9am-6pm

Roanoke, VA, US, 24016

Job Summary

This position is located in Roanoke at Carilion Clinic Home Care Services office building located at 1615 Franklin Road, Roanoke VA. This is a full time position working Monday-Friday, 9am-6pm with rotating weekends and holidays.

This position will support Carilion's hallmarks of service excellence and quality for all job responsibilities. Will provide clerical and scheduling services necessary to the operation of the home health and hospice agencies in the Carilion Clinic organization.

•    Performs scheduling functions critical to the efficient operation of the home health and hospice agencies including generating working calendars for all team members, updating working calendars as necessary to reflect call in’s or other scheduled/unscheduled absences.
•    Collaborates with the central intake staff to initiate a schedule on all new admissions.  Assigns team visits on a daily basis.  Assigns case managers to new admits.  Accounts for all visits to schedule, adding missed visits as needed.  Reschedules missed visits as appropriate.
•    Collaborates with agency managers and clinical team leaders and coordinates schedules to reflect inservices, orientation, PTO, etc.  Schedules staff such that productivity targets are calculated and consistently achieved.
•    Confirms accuracy and completion of scheduled visits.  Reviews weekly all open/assigned visits from the previous week and verifies that they were completed or documented.  Follows up appropriately on any open visits and informs clinical team leaders/agency managers of trends or patterns in missed productivity or incomplete documentation.
•    Tracks recerts weekly to ensure that recert visits are assigned and completed.  Tracks hospitalizations and alerts case managers to do OASIS transfer documents.  Follows-up to ensure OASIS documents are completed.
•    Demonstrates appropriate phone etiquette when dealing with customers and staff.  
•    Ensures appropriate hand-off of communication from Central Intake to scheduling to staff.
•    Implements appropriate tracking systems to ensure that all referrals are appropriately scheduled pre and post admission.

Be at your best with an organization that equips you to do so.  Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.


Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications

Education: High School diploma or equivalent education required. Completion of an accredited medical secretarial or business program preferred. Computer and word processing knowledge and experience required.

Experience: One to three years of related experience required. Home Health experience preferred. Keyboarding skills essential and will be verified/validated through appropriate testing.

Licensure, certification, and/or registration: None required

Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills required. Must successfully complete orientation and competency validation for position. Above average organizational skills with attention to detail work. Strong skills in reading, writing, spelling, grammar, punctuation, and mathematical calculations.


Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 80976 
Employment Status: Full time 
Location: Carilion Clinic Home Care 
Shift: Day 
Shift Details: Full Time, Monday-Friday 9am-6pm with rotating weekends and holidays.
Recruiter Phone: 540-983-4036 
Recruiter Email: WDShell@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

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