TSG Process Coordinator

Roanoke, VA, US, 24016

Employment Status:  Full time
Shift:  Day
Facility:  Technology Services Group
Requisition Number:  79975

Job Summary

Support Carilion’s hallmarks of service excellence and quality for all job responsibilities. Responsible for ensuring that the IT process generate the desired outcomes in such a way that it serves in the best interest of the organization. Independently manages assignments and meets deadlines.

This role has a focus on the Enterprise Master Patient Index (EMPI) and Chart Corrections functions and processes, with emphasis on the clinical aspects of those functions and processes. Knowledge of the Epic Identity module and chart correction processes preferred. Registered Nurse license preferred, and clinical background is required for this position. Certification in Epic Identity required within 18 months post-hire and proficiency in other Epic modules as indicated

Duties & Responsibilities may include but not limited: 

  • The Process Coordinator must assure the IT process achieves its goals. Processes have predefined triggers and based on these inputs and triggers, a process must follow a set of activities so that the planned output can be received in the end. The Process Coordinator, partnering with a leader, must ensure that the process meets the requirements and goals for an IT process.
  • Define release and deployment plans with customers and stakeholders.
  • Record and maintain all documents and materials about the process.
  • Record and manage deviations, risks and issues related to new or changed services and take necessary corrective action.
  • Regularly conducts audits and reviews to be sure that staff are competent in their roles and responsibilities.
  • Define KPI’s for the process. These KPI’s must be measured and reviewed to check whether the process operates as planned. With a leader, create, prepare and implement plans to improve the process performance over time.
  • Ensure release packages can be tracked, installed, tested, verified and/or uninstalled or backed out if appropriate.
  • Ensure there is knowledge transfer to enable the customers and users to optimize their use of the service to support operational activities.
  • Ensure skills and knowledge are transferred to service operation so they can deliver, support and maintain the service efficiently and effectively.
  • Influences staff to promote IT services related to release management to produce new release strategies. 
  • Interfaces with clients and IT management to provide timely updates related to release management. 
  • Documents all associated activities for release management in the IT service management platform. 

Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications

Education: High school degree required. Associates/Bachelor’s degree in computer science, information systems, healthcare, business or equivalent experience required.  Master’s degree preferred.  

Experience: Minimum of five years of related experience is required. Advanced knowledge of office automation software (word processing, spreadsheets, email and presentation software) required.

Licensure, certification, and/or registration: Maintain application vendor certifications as needed.  ITIL V3 Foundation Certification required. Valid VA driver’s license.  PMP preferred.

Other Minimum Qualifications: 

  • Must be a self-initiated team player that can work under little supervision, with strong organizational and analytical skills.
  • Must be able to work both independently and in a team setting and serve as a mentor to others in the department. 
  • Must be capable of prioritizing multiple projects and meeting deadlines.
  • Effective oral and written communication, presentation and problem solving skills required.
  • Will require on-call for coverage.
  • Primary business hours Monday-Friday with weekend, holiday and on call coverage as needed.
  • Occasional overnight travel required. 

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 79975 
Employment Status: Full time 
Location: Technology Services Group 
Shift: Day 
Shift Details: Monday-Friday 8 am-4:30 pm
Recruiter Phone:  
Recruiter Email: mamiskovic@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Carilion Total Rewards

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Work Arrangements/Schedules
  • Remote Work Options
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Virgin Pulse
  • Discounts on childcare
  • Continued education and training

Find more about Carilion Clinic’s benefits by vising our Total Rewards Page.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

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