TSG Process Lead (QA and Testing)

Roanoke, VA, US, 24016

Job Summary

Performs specific job responsibilities:

  • The Process Leader must assure the IT process achieves its goals. Processes have predefined triggers and based on these inputs and triggers, a process must follow a set of activities so that the planned output can be received in the end.
  • Maintain metrics that provide visibility to stakeholders on program-level plans, progress and quality.
  • Supports the TSG Leaders to ensure that IT processes meet the requirements and supports with implementation of the IT processes.
  • Works with other program leaders to drive the definition and refinement of the product backlog.
  • Works closely with operational staff to ensure timely delivery of exceptional customer service. 
  • Acquires and maintains advanced technical knowledge of relevant IT processes.
  • Be a change agent and foster a “learn by doing” environment.
  • Works in a professional manner with vendors, clients and TSG personnel regarding IT services. 
  • Demonstrates advanced organizational, oral/written communication skills including presentations to all levels of staff.
  • Influences staff to promote IT services to increase efficiency, integration and promotes interoperability.
     

 

Be at your best with an organization that equips you to do so.  Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.

 
Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications

Education: High school degree required. Associates/Bachelor’s degree in computer science, information systems, healthcare, business or equivalent experience required.  Master’s degree preferred.  

Experience: Minimum of eight years of related experience is required. Advanced knowledge of office automation software (word processing, spreadsheets, email and presentation software) required.



Licensure/Certifications/Registration: Maintain application vendor certifications as needed.  ITIL V3 Foundation Certification required. Valid VA driver’s license.  PMP preferred.
 

Other Minimum Qualifications:

  • Must be a self-initiated team player that can work under little supervision, with strong organizational and analytical skills.
  • Must be able to work both independently and in a team setting and serve as a mentor to others in the department. 
  • Must be capable of prioritizing multiple projects and meeting deadlines.
  • Effective oral and written communication, presentation and problem solving skills required.
  • Will require on-call for coverage.
  • Primary business hours Monday-Friday with weekend, holiday and on call coverage as needed.
  • Occasional overnight travel required. 
Our Values

Below are our core values that we strive to embody and expect of all our team members:
 

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.

 


Requisition Number: 31893 
Employment Status: Full time 
Location: Technology Services Group 
Shift: Day 
Shift Details: 8a - 5p
Recruiter: MARK A MISKOVIC 
Recruiter Email: mamiskovic@carilionclinic.org


This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

 


Nearest Major Market: Roanoke

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