TSG Supervisor - Field Services
Roanoke, VA, US, 24016
How You’ll Help Transform Healthcare:
Supervises, coordinates, monitors and assists with daily activities of staff. Responsible for defining, reviewing, and implementing processes to improve services provided by staff. Responsible for coaching staff, resolving issues and serving as a link between subordinates and upper management. Serves as a subject matter expert. Interfaces directly with customers and resolves customer concerns within a team to meet or exceed customer service requirements. Promotes team building and programs for attaining quality service, satisfaction and service goals.
- Supervises the activities of assigned staff; provides additional instruction and/or coaching as required; administers disciplinary action as needed to ensure the proper flow of daily operations.
- Analyzes daily operations metrics and refines tactical approach as needed to produce more positive outcomes for customers.
- Supervises staff work schedules and provides on call support as required.
- Establishes operational documentation; formulates standards and procedures for approval.
- Implements tactical processes and solutions to optimize performance of staff, software and hardware.
- Coordinates all periodic reporting for responsibility area as requested by management.
- Provides input to management pertaining to staff for performance and/or development purposes.
- Proactively identifies areas of improvement (process or technical) and develops plans for associated changes required.
- Interfaces with vendors and service personnel as required for hardware and software maintenance and/or problem resolution.
What We Require:
Education: Bachelor’s Degree in Computer Science, Information Technology, Healthcare Business or equivalent work experience required.
Experience: Minimum of 5 years IT experience required. Minimum of 2 years directly supervising staff level resources preferred.
Licensure, certification, and/or registration: Valid Virginia drivers' license and dependable transportation. ITIL Foundation Certification
Other Minimum Qualifications: Must be analytical, dependable, and detail oriented. Must possess strong interpersonal skills and have a command of the English language (both written and oral). Must demonstrate solid leadership and presentation skills. Must be self-initiated, have excellent problem-solving skills, and be customer service oriented.
About Carilion
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Requisition Number: 152163
Employment Status: Full time
Location: Technology Services Group
Shift: Day
Shift Details: Monday-Friday, 8a-5p, Evenings/Weekends as needed
Recruiter: MARK A MISKOVIC
Recruiter Phone:
Recruiter Email: mamiskovic@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.
Nearest Major Market: Roanoke
Job Segment:
Computer Science, ICU, NICU, Pediatric, Manager, Technology, Healthcare, Management