TSG Vice President Support Services

Job Summary

• Demonstrates effective leadership and high-quality outcomes using a vision and goals that support the mission, values and goals of Carilion Clinic. 
• Maintains a comprehensive understanding of organization goals, priorities and needs and clearly articulates a department vision and objectives that support broader priorities and scorecard goals.
• Ensures continued development of subordinate leaders through performance management, employee engagement and a culture of respect and teamwork. Consistently demonstrates proficiency in decision making, change leadership, conflict management, communication, managing vision, building relationships and influencing others. 
• Ensures ongoing development of subordinate leaders, staff and self through education related to alignment with delivering quality patient care, service and goals/objectives. 
• Focuses on benchmarks and demonstrated best practices when designing organizational development plans and department processes; sets expectations for leaders to use benchmarks when making decisions.
• Supports organization and department research initiatives. 
• Drives the standard of service excellence throughout the department; develops and achieves strategies that provide optimal resource allocation and interactions. Holds leaders accountable for service excellence. 
• Acts as role model for change management, providing positive and constructive feedback and conducting business with high standards in ethics, integrity and appropriate confidentiality. 
• Builds/maintains an effective fiscal management structure to have a positive impact on the organization’s long-term economic value, including analyzing resource utilization and development of short and long-term budgets and efficiency planning.
• Molds processes systematically to ensure success. Oversees and drives development and monitoring of department goals, performance improvement activities, benchmark strategies and operational excellence standards. Implements an effective and ongoing program to evaluate and measure success of departmental activities against scorecard initiatives and system goals and objectives. 
• Ensure effective Stakeholder relationships. Establishes, maintains and evaluates vendor business and community relationships. Oversees partnerships, negotiates vendor contracts, donations and agreements. Maintains professional affiliation. Participates in community ventures and activities. 

Minimum Qualifications

Education: Master’s degree in health care, business or related field required. 
Experience: Ten (10) years demonstrating progressively responsible leadership experience roles required. Leadership experience in a healthcare setting strongly preferred.  
Other Minimum Qualifications: Proactive strategic planner with highly focused project management skills, analytical ability, good judgment and strong operational focus. Must be a well-organized and self-directed individual. Must relate to people at all organizational levels and possess excellent communication skills. Serves as a mentor; excellent facilitation and conflict resolution skills. Experience in leadership of teams or projects beyond a departmental level required. Proficient computer skills required. 

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.