TSG Vice President Support Services

Roanoke, VA, US, 24016

Employment Status:  Full time
Shift:  Day
Facility:  Technology Services Group
Requisition Number:  108394

Job Summary

Carilion Clinic - Technology Services Group (TSG) is seeking a Vice President of Support Services to join our Executive IT leadership team in Roanoke, VA.  You will lead operations for area(s) of responsibility, including oversight of effective support services delivery, strategic planning and execution, and resource management. Additionally, you will participate as an active member of the clinic executive team and collaborate with peers to ensure optimal service delivery across the organization.  In support of the Chief Information Officer (CIO), you will oversee technology operations to improve cost effectiveness, service quality, and IT operational effectiveness.  Experience working within a CIO environment highly desired. 
Make decisions and offer consultative advice on matters with organizational implications. Manage department budget and staff, including all aspects of financial planning/accountability and recruitment, retention and performance management. 
Duties & Responsibilities may include but not limited: 
  • Demonstrates effective leadership and high-quality outcomes using a vision and goals that support the mission, values and goals of Carilion Clinic. 
  • Maintains a comprehensive understanding of organization goals, priorities and needs and clearly articulates a department vision and objectives that support broader priorities and scorecard goals.
  • Ensures continued development of subordinate leaders through performance management, employee engagement and a culture of respect and teamwork. Consistently demonstrates proficiency in decision making, change leadership, conflict management, communication, managing vision, building relationships and influencing others. 
  • Ensures ongoing development of subordinate leaders, staff and self through education related to alignment with delivering quality patient care, service and goals/objectives. 
  • Focuses on benchmarks and demonstrated best practices when designing organizational development plans and department processes; sets expectations for leaders to use benchmarks when making decisions.
  • Supports organization and department research initiatives. 
  • Drives the standard of service excellence throughout the department; develops and achieves strategies that provide optimal resource allocation and interactions. Holds leaders accountable for service excellence. 
  • Acts as role model for change management, providing positive and constructive feedback and conducting business with high standards in ethics, integrity and appropriate confidentiality. 
  • Builds/maintains an effective fiscal management structure to have a positive impact on the organization’s long-term economic value, including analyzing resource utilization and development of short and long-term budgets and efficiency planning.
  • Molds processes systematically to ensure success. Oversees and drives development and monitoring of department goals, performance improvement activities, benchmark strategies and operational excellence standards. Implements an effective and ongoing program to evaluate and measure success of departmental activities against scorecard initiatives and system goals and objectives. 
  • Ensure effective Stakeholder relationships. Establishes, maintains and evaluates vendor business and community relationships. Oversees partnerships, negotiates vendor contracts, donations and agreements. Maintains professional affiliation. Participates in community ventures and activities. 

Minimum Qualifications

Education: Master’s degree in health care, business or related field required. 
Experience: Ten (10) years demonstrating progressively responsible leadership experience roles required. Leadership experience in a healthcare setting strongly preferred.  
Other Minimum Qualifications: Proactive strategic planner with highly focused project management skills, analytical ability, good judgment and strong operational focus. Must be a well-organized and self-directed individual. Must relate to people at all organizational levels and possess excellent communication skills. Serves as a mentor; excellent facilitation and conflict resolution skills. Experience in leadership of teams or projects beyond a departmental level required. Proficient computer skills required. 

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 108394 
Employment Status: Full time 
Location: Technology Services Group 
Shift: Day 
Shift Details: Monday - Friday 8am-5pm. Additional hours as needed. Occasional Administrator On-Call duties.
Recruiter Phone:  
Recruiter Email: mamiskovic@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Carilion Total Rewards

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Work Arrangements/Schedules
  • Remote Work Options
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Virgin Pulse
  • Discounts on childcare
  • Continued education and training

Find more about Carilion Clinic’s benefits by vising our Total Rewards Page.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

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