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Digital Health Video Support Engineer

Roanoke, VA, US, 24016

Job Summary

Digital Health Video Support Engineer

 

Be at your best with an organization that equips you to do so.  Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.


 
Ensures compatibility, efficiency and integration of telecommunication system hardware, software and network system requirements; reviews and oversees the creation of network designs, equipment specifications, systems requirements and/or service options. Maintains responsibility for diagnosing networking connectivity and data transmission issues and works to resolve with appropriate IT staff. Responsible for programming, coordinating, reviewing and supporting A/V & telemedicine programs, meeting SLAs for incidents and service requests. Trains clinicians and administrative staff on such workflows and video conferencing technology use (e.g. Video, portals, and platforms). Under the direction of the Manager, evaluates the capabilities of new technology and the potential application of new technologies and provides recommendations for resources to meet user needs.

 

Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications

Education: Bachelors Degree in a related field or equivalent work experience.

 

Experience: Minimum three years experience in information technology, videoconferencing support, broadcasting, and/or an audio/visual environment is required. H.323/H.264/SIP video endpoints (hardware and software), H.323 gateways, H.323 MCU bridges, H.323 NAT traversal appliances, Polycom IP recording systems, and Polycom media servers.  Must have an applied understanding of the TCPIP protocol, as well as multicast routing functions.  Must have a good working knowledge of both desktop and server based Microsoft operating systems.  Proficiency with network monitoring tools such as Solarwinds NPM or similar products. 

 

Experience with Polycom video technologies preferred.

 

Licensure, certification, and/or registration: Valid Virginia drivers' license and dependable transportation.

 

Other Minimum Qualifications: Good organizational skills, analytical, dependable, detail oriented, interpersonal skills, and understanding of the English language (both written and oral).  Must have good working knowledge of video related infrastructure technologies including, but not limited to, H.323/H.264/SIP video endpoints (hardware and software), H.323 gateways, H.323 MCU bridges, H.323 NAT traversal appliances, Polycom IP recording systems, and Polycom media servers.  Must have an applied understanding of the TCPIP protocol, as well as multicast routing functions.  Must have a good working knowledge of both desktop and server based Microsoft operating systems.  Proficiency with network monitoring tools such as Solarwinds NPM or similar products.   Must have excellent problem solving skills, and be customer service oriented.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.

 

 


Requisition Number: 26406 
Employment Status: Full time 
Location: Technology Services Group 
Shift: Day 
Shift Details: Full time Days and On-call requirements
Recruiter: MARK A MISKOVIC 
Recruiter Phone:  
Recruiter Email: mamiskovic@carilionclinic.org


This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

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