Transfer Center Bed Coordinator

Roanoke, VA, US, 24015

Job Summary

The Transfer Bed Coordinator communicates and collaborates with appropriate disciplines to facilitate transportation for Carilion Clinic and the community. Duties include, but are not limited to the following:

  • Effectively communicates and demonstrates service excellence focused telephone etiquette to ensure an easy, empathetic, and solution-oriented experience.
  • Efficiently screens incoming calls, escalating urgent and emergent situations to the appropriate person.
  • Facilitates the insurance pre-authorization process for non-emergency transport requests.
  • Obtains quotes for private pay or other transports as requested.
  • Completes daily checks for pre-scheduled trips to confirm appointment and pick up times.
  • Records information via computer aided dispatch (CAD) system.
  • Demonstrates proficiency and skill in responding to multi-channel communication and in multi-tasking.
  • Performs other duties as assigned by leadership.

Be at your best with an organization that equips you to do so. Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.

Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed. To learn more about our Communication and Transfer Center, read this article: Carilion Clinic Transfer and Communication Center

Minimum Qualifications

Education: High school graduate or GED.


Experience: 1 year of pre-hospital experience preferred.


Licensure/Certification: AHA BLS certification required. EMD (Emergency Medical Dispatcher) certification, EMT- Basic certification, or Advanced EMT certification preferred.


Other: Excellent customer service skills, basic computer proficiencies and the strong ability to multi-task. Ability to operate complex phone systems.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 79437 
Employment Status: Full time 
Location: CTAC Communications Center 
Shift: Day/Evening 
Shift Details: Prim. 7am-7pm with every other weekend and rotating holidays
Recruiter Phone: 540-983-4139 
Recruiter Email: jsratliff@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Nearest Major Market: Roanoke

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