Vice President, Enterprise Revenue Cycle

Roanoke, VA, US, 24011

Employment Status:  Full time
Shift:  Day
Facility:  CASB - Carilion Administrative Services Building
Requisition Number:  94103

Job Summary

Step up and lead with a regional leader. Advance your career with an award-winning organization that excels in helping our communities stay healthy and our region grow stronger. Make the most of your management talents at Carilion Clinic, an award-winning healthcare network that includes seven hospitals, multi-specialty physician practices, and affiliations with prestigious academic medical institutions.

Provides enterprise leadership for patient and customer services encompassing patient access, payer and patient payments, revenue integrity and other aspects of access and financial responsibility relationships with payers and patients.Responsible for ensuring appropriate, optimized revenue and collections in collaboration with providers, operational management, and peer financial services functions across the organization, including accounting, compliance,financial management, legal technology services and treasury. Incorporates data-driven operating environment that utilizes key performance indicators reflecting best practices and stretch goals to achieve operational efficiency and industry -leading stakeholder outcomes. Understanding of and continuous focus on digital health and technological applications across scope of responsibilities. Promotes Carilion Clinic mission, vision, and values as a servant leader to achieve the highest levels of patient, physician, employee and other customer experience and satisfaction.

Current knowledge of rules and requirements related to registration, patient collections, billing, coding and other aspects of the healthcare revenue cycle Routine interactions and relationships at all levels within Carilion, external vendors and payers, as well as within the community. Frequently interacts one-on-one, makes group presentations, leads teams, multi-service and organization projects. Frequently must adapt and respond to organization needs, current responsibilities and changing priorities. Makes decisions and offers consultative advice on matters with organizational implications. Manages department budget and staff, including all aspects of financial planning/accountability and recruitment, retention and performance management
Based in Roanoke, Virginia, we offer compassionate care, medical education and research, and neighborhood outreach programs. Join and guide a team of caring individuals who embrace and reflect our values‐collaboration, courage, commitment, compassion, and curiosity‐in all that we do. And realize the advantages of professional stability, strong technological resources, and true advancement potential.

Minimum Qualifications

Education: Master’s degree in Business, Finance, Accounting, Health Care Administration or related field preferred; Bachelor’s degree in same fields, along with 5 years senior-level leadership experience in Healthcare Revenue Cycle Operations would be considered.

Experience: Ten (10) years demonstrating progressively responsible leadership experience roles required. Leadership experience in a healthcare setting strongly preferred. Five years of management experience in Healthcare Revenue Cycle Operations preferred.

Licensure, certification, and/or registration: N/A

Other Minimum Qualifications: Demonstrated ability as a thought-leader focused on the future with a continuous improvement mindset. Must be able to develop relationships with and interact personally across a broad range of leaders and employees, including physicians. Focused on staff well-being and leadership team development, including ability to listen with intent and be open to others’ ideas, including when means taking measured risk. Understanding of basic aspects of care delivery operational settings for insight into spectrum of how services delivery in revenue cycle affects care delivery and patients / customers as they navigate the entire experience journey. Must be a well-organized and self-directed individual and have proficient computer skills required. Should enjoy working as part of a team, sometimes as a leader and just as comfortable following others. Critical thinking and problem solving crucial to the role to navigate complex systems and processes to find solution. Capable of providing and receiving constructive criticism as a servant leader. Must possess an appreciation for and ability to be driven by a dedication to the community we serve as we deliver on our

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 94103 
Employment Status: Full time 
Location: CASB - Carilion Administrative Services Building 
Shift: Day 
Shift Details: Variable hours
Recruiter Phone: 540-983-4055 
Recruiter Email:
For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Carilion Total Rewards

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Work Arrangements/Schedules
  • Remote Work Options
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Virgin Pulse
  • Discounts on childcare
  • Continued education and training

Find more about Carilion Clinic’s benefits by vising our Total Rewards Page.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

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