Work Order Sys Administrator - Carilion Roanoke Memorial Hospital

Roanoke, VA, US, 24014

Employment Status:  Full time
Shift:  Day
Facility:  CRMH - Carilion Roanoke Memorial Hospital
Requisition Number:  94893

Job Summary

Apply your excellent skills in a dynamic new setting. Help keep the operations of Carilion Clinic running smoothly and effectively … so we can care for our patients expertly and compassionately. The strength of our award-winning system of hospitals and physician practices comes from strength at all levels.

Based in western Virginia, we inspire better health through compassionate care, medical education, and neighborhood outreach. Realize the advantages of joining our award-winning organization, live our values and learn how working with a regional leader in clinical and workplace excellence can improve the quality of your career, as well as that of your patients.

Serves as the administrator of the work order management system for CRMH.  Determines functionality for the system.  Serves a expert consultant on the work order control system. Provides help desk support.  Act as an internal consultant to staff and management supports management decision through reports and simple analyses. Supports and implements upgrades to the work order system through testing, training and providing help desk support.  Assists staff by extracting historical data to develop standards and assess departmental efficiencies.

Receives work requests from hospital staff and initiates system work orders. Assigns and Manages Work Orders to Hospital Maintenance Staff Dispatches work orders to appropriate personnel and coordinates quality control and follow-up procedures.

•    Acquires and maintains a comprehensive working knowledge of work order systems.  Analyzes application needs and develops/implements a plan to maximize application functionality.  Serves as an application resource to the Technology Services Group.
•    Uses SQL to query data from the work order system as necessary.
•    Maintains computer application files, reports, documentation, procedure / user manuals, training material, etc.  Participates in end user training.
•    Performs and/or develops required system maintenance, upgrades, and system training as coordinated with Technology Services Work Group.  Coordinates and oversees system upgrades for work order systems. Recommends system enhancements.
•    Maintains work order system database and enterprise standards.  Coordinates inventory management data with the Materials Management department.
•    Serves as internal consultant regarding work order system.
•    Performs administrative support of the department including telephone communications, record keeping, processing and tracing of data and maintenance of general office equipment. Maintains work order system database and enterprise standards.


Minimum Qualifications

Education: Associate degree in a computer or business related field or three years experience with a work order system, microcomputers supporting network hardware and software required.    

Experience: One year of business, healthcare, and/or maintenance experience required.  Knowledge of work order systems desirable. 

Licensure/Certifications/Registration: Virginia Driver’s License

Other Minimum Qualifications:  Effective communication and problem solving skills required.  Must be self-initiated, organized and logic oriented.  Must be capable of prioritizing multiple projects and meeting deadlines.  Proficiency in Microsoft Office Suite, and/or data bases.  Experience with TMA or other work order databases highly desirable.  Ability to learn SQL database. Must provide own transportation and travel to other Carilion work sites, as necessary.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

Collaboration: Working together with purpose to achieve shared goals.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Courage:  Doing what’s right for our patients without question.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.


Requisition Number: 94893 
Employment Status: Full time 
Location: CRMH - Carilion Roanoke Memorial Hospital 
Shift: Day 
Shift Details: 7:00am to 3:30pm

For more information, contact the HR Service Center at 1-800-599-2537.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Carilion Total Rewards

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Work Arrangements/Schedules
  • Remote Work Options
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Virgin Pulse
  • Discounts on childcare
  • Continued education and training

Find more about Carilion Clinic’s benefits by vising our Total Rewards Page.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

Job Segment: Help Desk, Information Technology, Facilities, Healthcare Administration, Database, Technology, Operations, Healthcare