Quality Management Director - Carilion Franklin Memorial Hospital

Rocky Mount, VA, US, 24151

Employment Status:  Full time
Shift:  Day
Facility:  CFMH - Carilion Franklin Memorial Hospital
Requisition Number:  125925

Job Summary

The Director assures that the Clinical Effectiveness corporate functions are carried out on a local level in such a manner as to appropriately support systemness and standardization. The Senior Director serves as a member of the hospital’s senior administrative team, participating in the establishment of hospital- and organization-wide goals and objectives, and development of strategic plans for achieving those goals and objectives.  The Senior Director leads &/or participates on organization-wide interdisciplinary teams and committees.

  • Oversees and directs, with management of respective services, the operations of the hospital’s Quality Management, Utilization Review, Safety, Risk Management, Medical Staff Services, Social Work Services, Infection Control, Employee Health, Chaplaincy and Volunteer Services departments. Together with local Clinical Effectiveness management team, is responsible for conducting recruitment, hiring, orientation, coaching and disciplinary action in accordance with Carilion Clinic policies.
  • Assumes fiscal responsibility for department, including budget development, monitoring, and implementation of cost-containment measures as indicated and appropriate.
  • Collaborates with Carilion Clinic services (home health, private duty and hospice) in planning for and providing those services as they relate to hospital and the service area.  Assures good communication and coordination of those services with other services in the hospital service area.
  • Champions and leads hospital-based Performance Improvement, Quality Assurance and Risk Management initiatives with employees, board members, administrators and medical staff members. Ensures that data collection and reporting supports hospital and organization-wide quality monitoring efforts.
  • Works collaboratively with organization-wide and hospital services to ensure hospital’s continuous compliance with all applicable federal, state and local regulations and that hospital achieves and maintains accreditation/certification under JCAHO, CARF, ASCP and other applicable accrediting agency standards.
  • Serves as a member of the hospital’s administrative team, including taking administrative call, attending board meetings and/or medical staff meetings, and serving as a role model for demonstration of Carilion’s leadership principles.
  • Facilitates the professional growth and leadership development of managers and employees within areas of responsibility. Identifies and promotes opportunities for staff development.

Minimum Qualifications

Education:  Bachelor’s degree required.  Master’s degree preferred.


Experience:  Minimum 3 years management/leadership experience in hospital or health services setting, demonstrating increased and/or diversified responsibility for related services.


License/ Certification:  Clinical license preferred.  RN License strongly preferred.  


Other Minimum Qualifications:  Must satisfactorily complete orientation processes for Carilion Clinic and for Director, Clinical Effectiveness position.  Must display positive leadership skills, interpersonal & oral communication skills, and written communication skills.  Must work well with all members of the hospital team, including employees, managers, administrators and physicians.  Must understand dynamics of, and be able to work effectively within a “matrix” management environment.  Must possess analytic business skills, integrity as a team player; be courteous; have ability to resolve complaints/problems; and display a customer-focused philosophy of service.  Must demonstrate skills in operational and human resources management.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.


Requisition Number: 125925 
Employment Status: Full time 
Location: CFMH - Carilion Franklin Memorial Hospital 
Shift: Day 
Shift Details: Prim. Monday - Friday w/ 24 hour accountability
Recruiter: DANA E JOHNSON 
Recruiter Phone: 540-400-4631 
Recruiter Email: dejohnson@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Carilion Total Rewards

What matters to you is important to us—like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Work Arrangements/Schedules
  • Remote Work Options
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Virgin Pulse
  • Discounts on childcare
  • Continued education and training

Find more about Carilion Clinic’s benefits by vising our Total Rewards Page.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

Job Segment: Infection Control, Quality Manager, Quality Assurance, QA, Nursing, Healthcare, Quality, Technology