Care Management - Manager Western Region MSW

This position manages the Carilion Medical Center's Social Work program. The manager coordinates departmental functions with Care Management leadership colleagues under the direction of the Director of Social Work Services. This position provides  leadership to the Social Worker, focusing efforts on managing the POC, expediting through-put, as appropriate, reducing and /or eliminating barriers to transition of care, and assisting in the management of patient and family expectations.  This manager must exhibit the ability to communicate, organize, prioritize, mentor, and problem solve with all members of the SW team as well as facility and community stakeholders to ensure efficient and  effective quality patient care.
 

•  Establishes, implements, and evaluates departmental quality, service and productivity against benchmarks and scorecard measures which support Carilion Clinic. Establishes scorecard  measures and operating plans for the Social Work Team. This includes participation in data collection and interpretation. Contributes to the development of business and implementation plans with specific goals, objectives and timelines that support the fiscal and quality goals of CMC. Assists the Care Management Social Work Director and management team in design, development and implementation of department quality improvement initiatives and patient experience indicators. 
• Encourages and manages consistent and timely open dialogue between SW staff and clinical team,  physicians, patients, families, community resources and payer organizations to ensure effective management of the patient's Plan of Care ( POC ) and transition of care plan. . Assists the team in recognition and reduction of barriers that may affect the POC and the transition of care. 
• Manages the dissemination of appropriate information to stakeholders in an ongoing, timely and consistent manner. Establishes forums to engage in open, honest and proactive two-way communication. With staff and stakeholders, continuously evaluates the effectiveness of these communication pathways and leads the team in continuous improvement.  
• Prepares and monitors capital and operating budgets under the direction of the Director of Social Work. Manages the SW functions in a fiscally responsible manner in compliance with Carilion policies and procedures. Proactively identifies and implements cost effective initiatives. 
• Manages and monitors recruitment and hiring, training, and staff performance. 
• Responsible for compliance with applicable licensure requirements, certifications (including MLTSS et. Al)  and  accrediting standards of practice. 
• Shared responsibilities with the Department leadership team include: 
• Completion of timely performance reviews; support of all new department staff; monthly reporting to Social Work Director/Service Line; participation in the Discharge Review Board process. 
• Maintains productive, collaborative relationships with clients, physicians, managers, directors and vice presidents, vendors, and community organizations.