Application Analyst II-ServiceNow

Onsite is preferred, hybrid or remote work option is available. Candidates residing in the following states can be considered for remote work: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia.

Experience with ServiceNow platform highly desired. 

Responsible for performing application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems. Will also be involved in providing application support, troubleshooting, training and reporting activities.
 

• Serves as a liaison between TSG groups, clients and vendors.Conducts analysis of application design including but not limited to planning implementations and maximizing application benefits. Develops working knowledge of assigned applications and related development and maintenance tools. Assists with resolution of issues, tracks issues and provides updates to peers, leadership and clients with minimum supervision.  
• Independently manages assigned projects and meets deadlines.
• Adheres to departmental policies and procedures.
• Plans and conducts requirements gathering. Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality with minimum supervision.
• Coordinates, plans, and conducts analysis of client business needs with minimum supervision.
• Develops reference materials (status reports, documentation, etc.) for supported applications and related technologies.
• Serve as advocate for department initiatives and processes.  Facilitates a positive and collaborative work environment. 
• Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.