Clinical Quality Programs - Quality Improvement Facilitator

How You’ll Help Transform Healthcare:

The Quality Improvement Facilitator leads (facilitates) significant organizational change initiatives intended to improve clinical quality, patient safety and/or patient experience in an efficient, effective and timely manner within various clinical departments.  The position provides active leadership in the development and implementation of the organization’s quality improvement, patient safety and risk management priorities and goals at all levels of the organization.  The facilitator serves as a resource for other clinical departments in quality improvement, and patient safety. The facilitator must be an effective collaborator with risk management and implement situational leadership skill sets which promote the development and implementation of performance improvement plans.  The Quality Improvement Facilitator will provide leadership to clinical departments as it relates to quality improvement and resource management, including the development of priorities and objectives, improvement methods and logistics.    The position also requires facilitation of teams or projects associated with accreditation, medical staff, licensure, regulations, clinical initiatives or patient safety strategies.

The ideal candidate will have an understanding of publicly reported, reputational programs, such as CMS Stars, US News and World Report, Leapfrog, etc. 

Job functions will include:

-    Quality team representative reviewing clinical documentation for quality complication and publicly reported measures
-    Serve as a liaison to facilitate communication between various stakeholders in order to assist in capturing disease burden and appropriate POA status
-    Work with appropriate operational teams to make improvements to processes to facilitate improvement clinical and metric performance

What We Require:

Education: Bachelor’s Degree in Nursing or related field or Equivalent 8 years experience required. Masters Degree Preferred/ Preference will be given to Registered Nurses with diverse clinical experience and/or experience in Quality Improvement, Patient Safety or Risk Management.

Experience: Five years experience in clinical setting or demonstrated skill leading quality and/or patient safety improvement projects in complex organizational environments preferred.

Licensure, certification, and/or registration: Certification required – defined by area: CPHQ (Certified Professional in Healthcare Quality) preferred; CPHRM (Certified Professional in Healthcare Risk Management) or CPPS (Certified Professional in Patient Safety) acceptable. Must have plan to obtain at least one of these certifications within 2 years of hire.

Other Minimum Qualifications: Excellent written and oral communication skills. Excellent interpersonal skills, organizational ability, and initiative. Proven ability to understand and apply analytical tools and make process improvement recommendations. Must be familiar with Microsoft Office software and able to learn other software as needed. Good project management and team dynamic skills in order to facilitate change and achievement of defined outcomes. Must be able to work with minimal amount of supervision

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.