Healthcare Administrative Associate - Home Care - Roanoke Based

How You’ll Help Transform Healthcare:

Located in the Home Health Office. Job responsibilities include but are not limited to the following:


-Reviews the insurance verification and completes the authorization process within established time frames 
-Facilitates and effectively document communication with insurance providers and clinical staff 
-Maintains confidentiality of all PHI (Oral, written or maintained electronically), and adhere to HIPAA guidelines 
-Receives authorization and works diligently to meet established timelines 
-Works closely with and supports team efforts to accomplish authorization/verification 
-Advocates for the patients who insurance denies authorization for services, by filing reconsideration and appeals on behalf of the patient

Here is the opportunity to apply your skills in a dynamic new environment and maximize your career growth with tools that will help enhance your professional development. We believe that by fostering a supportive and empowering work culture, we can create a positive impact in the world and achieve our goals together.

As a vital member of our team, you’ll play an important role by maintaining front-office workflow vital to optimizing the efficiency of the medical practice, clinic, and/or department.

The Healthcare Administrative Associate job duties include, but may not be limited to the following:

• How You’ll Help Transform Healthcare:
• Greet, screen, and provide service to patients and visitors.
• Process mail, fax, and other documents.
• Maintain multi-line phone system/switchboard.
• Schedule, register, and check patients in/out. 
• Maintain medical records.
• Perform data management, spreadsheet functions.
• Run and maintain reports.
• Perform charge entry.
• Process billing documents and research and resolve issues.
• Collect co-payments, deductibles, and other self-pay amounts at time of service.
• Maintain cash box and receipt books.

What We Require:

• High school diploma or GED 
• Minimum of two years' experience in a physician office/medical office (preferred)
• Experience with data processing and/or with multi-line telephones (preferred)
• Experience with registration and/or medical insurance (preferred)
• Knowledge of office procedures and equipment 
• Effective interpersonal, communication, and teamwork skills
• Automated computer system proficiency
• Excellent organizational and time management skills 

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.