Patient Services Coordinator (Oncology)

How You’ll Help Transform Healthcare:

Responsibility of initial intake and triage of new or suspected cancer patients ensuring smooth and seamless experiences and transitions for both patients and clinical staff.
 

• Serves as first point of contact for Oncology patients entering the system and creates seamless access and coordination.
• Review medical records, identify reason for referral and determine appropriate scheduling paradigm.
• Prioritization and assignment of new patient referrals and appointments in collaboration with the clinical teams.
• Coordinates and oversees complex coordination and scheduling of diagnostic tests, procedures and physician visits.
• Obtains accurate and detailed information on each patient from multiple facilities by the scheduled appointment date such as prior medical history, financial status, release forms as well as detailed medical records including lab results, diagnostic films and slides.
• Accurately enters new patient information into EMR, electronic databases and other systems to schedule patient appointments, document and maintain quality data.
• Works with patients and families to assess needs and barriers to receiving care and providing individualized assistance while facilitating timely access to care.
• Manages telephone and electronic communications and provides information to patients and others in a timely fashion.
• Identifies customer service needs to improve the patient/family experience.

What We Require:

Education: Associates degree required. Bachelor's degree preferred.

Experience: Healthcare experience preferred.

Other Minimum Qualifications: Computer and word processing knowledge and experience required. Keyboarding skills are essential. Medical terminology preferred.

Excellent interpersonal communication, customer service and teamwork skills required. Above average organizational skills, ability to multi-task, and attention to detail in work. Strong skill in written and verbal communication. Must be proficient in computer data entry/keyboarding. Maintains composure under pressure. Diffuses tension through effective communication. Ability to use electronic medical records.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.