Senior Process Improvement Consultant - Family & Community Medicine (FT)

Roanoke, VA, US, 24016

Job Summary

The Senior Process Improvement Consultant leads significant organizational change initiatives to improve clinical quality, efficiency, effectiveness, timeliness, patient satisfaction and financial performance.  Plan and leads the most complex improvement, structural reorganization, and implementation processes.  Provides advice and training on the development, administration and technical aspects of the organization’s improvement efforts at all levels.  Assist clinical and non-clinical personnel in assessing work and identifying areas/processes for improvement and executing improvement plans.  Provides direction and training for Performance Improvement Facilitators and Consultants.

Process Improvement is an enterprise support department.  Position is based in Roanoke, but project work may involve any Carilion facility.   Work involves the application of advanced knowledge and excellent communication skills in order to implement solutions to complex problems across multiple disciplines and sites.  Judgment, accuracy, and ingenuity are required for successful outcomes. Errors may have significant impact on fiscal results, legal compliance, patient care, safety and/or confidentiality.  Work involves all levels of management and employees as well as outside vendors.


Duties include, but are not limited to the following:

  • Works cooperatively with Senior administrative and clinical leadership to (a) identify improvement opportunities in the most complex, multi system environments using state of the art analytical tools and current best practices, (b) establish expectations for improvement initiatives, and (c) determine resources (financial, staff, data, management) needed to accomplish goals (d) facilitate and implement complex improvement/ change plans.
  • Provides direction for administrative and clinical project leaders in developing teams,  creating implementation plans, and executing strategies necessary to fulfill complex improvement assignments.  Provides direction to all stakeholders including PI Consultants when needed.
  • Consults with others, formally and informally, regarding organizational or process change and project management solutions to problems and/or barriers. 
  • Provides leadership in demonstrating and communicating success, progress, organizational learning.  Leads organizational learning efforts regarding process improvement and project management.
  • Applies/teaches Statistical Process Control, Lean, Six-Sigma, or other quantitative and qualitative tools, as appropriate for each assignment
  • Serves as an educational resource to others in the organization for projects and management education.

Be at your best with an organization that equips you to do so.  Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.

Minimum Qualifications

Education: Bachelor's degree required, Master’s preferred in health science/management, business, industrial engineering or organizational change.

Experience: Five years experience demonstrating skill leading, planning, and implementing strategic projects or Process Improvement/  Blackbelt projects in complex organizational environments required. Applied knowledge of systems theory, six sigma, project management, lean management, systems dynamics, process design, human factors, ergonomics, and social dimensions for change. 

Licensure/certification: Certification in Six Sigma Black Belt, Change Management, Project Management (PMP), Lean, quality function deployment, related field or progressive plan to acquire approved certification in one year. Must be licensed to legally operate a motor vehicle in Virginia or otherwise have the ability to move independently among Carilion sites.

Other Minimum Qualifications: Excellent written and oral communication skills. Demonstrated ability to communicate process change, flexible solutions to problems and organizational learning. Ability to facilitate solutions in groups of diverse stakeholders. Excellent interpersonal skills, organizational ability, and initiative.  Ability to lead and produce positive outcomes in a changing, unstructured work environment.  Proven ability to understand and apply various analytical tools. Must be familiar with Microsoft Office software and able to learn other software as needed.  Must be able to work with minimal amount of supervision.  Ability to travel to necessary off-site work location required.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.



Requisition Number: 27874 
Employment Status: Full time 
Location: Carilion Clinic - 1 Riverside 
Shift: Variable Hours 
Shift Details: Primarily Monday-Friday, Flexible to meet Department & Business Requirements
Recruiter Email:

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

Job Segment: Neurology, Orthopedic, Medical, Business Process, Engineer, Healthcare, Management, Engineering

Find similar jobs: